Tamir Lindo
Rosedale,MD
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Medicaid Service Coordinator
AETNA, CVS HEALTH - Remote
Annapolis, MD
12.2024 - Current
- Streamlined service delivery for improved efficiency in managing client caseloads.
- Collaborated with healthcare providers to enhance the quality of care for Medicaid recipients.
- Navigated challenging cases with exceptional attention to detail while adhering strictly to legal requirements.
- Proactively identified potential areas for improvement within the organization''s operating policies, leading to more efficient processes.
- Facilitated effective communication between clients, families, and service providers, ensuring a seamless coordination of care.
- Provided leadership, guidance and support to staff members.
- Educated clients about their rights and responsibilities under the Medicaid program, empowering them to make informed decisions about their care options.
- Analyzed data trends to identify areas for improvement within service delivery models.
T-Mobile Sales Representative /Team Leader
T-Mobile
Bel Air, MD
03.2020 - 06.2023
- Established strong relationships with clients, fostering long-term loyalty and repeat business.
- Providing the upmost Customer Service, Capitalizing & Also Reassuring customers with accuracy.
- Cultivated a welcoming store environment that encouraged customers to explore products at their leisure while remaining available for assistance when needed.
- Maintained up-to-date knowledge of industry trends and competitor offerings, positioning products strategically in the market.
- Assisted in training new hires, sharing expertise for their professional development and overall team success.
- Participated in weekly sales meetings to discuss performance metrics, set goals, and identify areas for improvement or opportunity.
- Performed cash, card, and check transactions to complete customer purchases.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
Team Member
Chick-fil-A
Reisterstown, MD
09.2016 - 06.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Internship/Student Volunteer
Department Of Veterans Affairs - United States Government
Baltimore, MD
06.2015 - 08.2015
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Sorted and organized files, spreadsheets, and reports.
- Supported data entry and management for veteran services databases, enhancing information retrieval efficiency.
- Conducted research on veteran needs, contributing to program development initiatives.
Skills
- Healthcare navigation
- Claims evaluation
- Service planning
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Staff supervision
- Cash flow management
- Deadline adherence
- Honest and dependable
- Adaptability and flexibility
- Microsoft Excel
- Sales skills
- Goal setting
- Documentation and reporting
- Critical thinking
- Data research and validation
- Audit support
- Articulate communication skills
- Claims handling proficiency
Accomplishments
Not only did I complete my volunteer assignment but as an addition I received a letter, 2 certificates as well as 2 gold medals from former president Barrack Obama himself.
Timeline
Medicaid Service Coordinator
AETNA, CVS HEALTH - Remote
12.2024 - Current
T-Mobile Sales Representative /Team Leader
T-Mobile
03.2020 - 06.2023
Team Member
Chick-fil-A
09.2016 - 06.2018
Internship/Student Volunteer
Department Of Veterans Affairs - United States Government
06.2015 - 08.2015