Mia Boyd
Oakland,CA
Overview
6
6
years of professional experience
Work History
Medicaid Service Coordinator
TotalMed
Oakland, CA
09.2022 - Current
- Provide Health Plan customers with outstanding, seamless service in a call center based team environment
- Responsible for the first line of communication with a variety of customers, including existing and potential members, providers, internal departments and employers
- Will provide detailed benefit quotes, eligibility and premium information on a broad portfolio of products, assist members in selecting medical homes and primary care physicians, educate members and providers in the appropriate use of health plan and clinic services, research and respond to claims and authorization inquiries, knowledge of complex custom networks and resolve customer issues and concerns
Customer Service Representative
Blue Cross Blue Shield
Oakland, CA
01.2021 - 08.2022
- Assisting Callers with their specific medical plans updates any changes providing the connection to the services for a provider
Allied Universal Security Officer
Allied Universal
Oakland, CA
01.2020 - 12.2020
- Secure the facility do patrols around and make sure the grounds is safe
Customer Service Representative
TELUS International
Las Vegas, NV
01.2019 - 12.2019
- Take inbound calls regarding hurricane Harvey victims and provide them with the assistance
- They need for shelter, food, and other resources
Education
High school diploma or GED - Hs
Herbert Hoover High School
08.2014
Skills
- Customer Experience
- Service Level Agreements (SLA)
- Microsoft Excel/Google Sheets
- Zendesk
- Fraud Support
- KPIs (NPS, CSAT, CES, FCR)
- Live Chat
- Mmis
- Help Desk
- Dhr
- Genesys
Timeline
Medicaid Service Coordinator
TotalMed
09.2022 - Current
Customer Service Representative
Blue Cross Blue Shield
01.2021 - 08.2022
Allied Universal Security Officer
Allied Universal
01.2020 - 12.2020
Customer Service Representative
TELUS International
01.2019 - 12.2019
High school diploma or GED - Hs
Herbert Hoover High School