MARIA KUTZA

• Advocate for Medicare beneficiaries and medically complex patients navigating healthcare systems and treatment plans.
• Conduct comprehensive assessments to identify healthcare needs, barriers to care, and social determinants impacting outcomes.
• Coordinate care among providers, specialists, pharmacies, hospitals, and community resources.
• Assist patients with referrals, appointment scheduling, medication access, insurance concerns, and transitions of care.
• Educate patients and caregivers regarding disease management, treatment adherence, and preventive healthcare strategies.
• Identify care gaps and implement interventions to improve patient engagement and outcomes.

• Manage patients receiving specialty infusion therapies including immunoglobulins, biologics, antibiotics, total parenteral nutrition, clotting factors, and inotropic therapies.
• Perform comprehensive assessments, monitor treatment effectiveness, and identify risks requiring intervention.
• Coordinate care with physicians, pharmacists, home health agencies, and case managers.
• Provide extensive patient and caregiver education regarding treatment plans, medication administration, and symptom management.
• Support patients with complex chronic conditions through ongoing monitoring and care coordination.

• Led multidisciplinary healthcare teams during disaster response operations across Texas and beyond.
• Developed clinical workflows, staffing plans, and training programs to enhance operational efficiency.
• Coordinated patient care delivery while managing quality improvement initiatives effectively.
• Administered emergency care under pressure, prioritizing patient safety and comfort.
• Collaborated with healthcare professionals to design individualized treatment plans for patients.
• Trained nursing staff on protocols, emergency procedures, and best practices in patient care.
• Served in leadership roles such as clinic director, nurse manager, and task force leader.

• Performed rapid assessments and delivered emergency care for patients across all acuity levels.
• Collaborated with multidisciplinary teams to coordinate treatment plans and facilitate safe dispositions.
• Provided patient education, discharge planning, advocacy, and family support.
• Rotated through triage, trauma, psychiatric, and emergency care assignments.

• Co-founded and managed all clinical and business operations for a successful wellness and infusion clinic.
• Developed clinical protocols, policies, procedures, and compliance programs to enhance operational efficiency.
• Oversaw staffing, training, payroll, vendor relations, quality assurance, and daily operations effectively.
• Performed patient assessments, infusion therapies, injections, laboratory collections, and patient education.
• Managed regulatory compliance, risk management, and financial operations to ensure sustainability.
• Analyzed market trends and customer data to guide strategic decision-making processes.
• Established policies promoting an ethical work environment while improving customer service standards.
• Represented organization at conferences and networking events to foster industry relationships.

• Perioperative Registered Nurse. Provided direct patient care for preoperative, intraoperative, and postoperative patients. Provided emotional support to family members prior to, during, and after surgical procedures. Created orientation and perioperative resources to train new nursing staff.
• Participated in continuing education activities related to advances in perioperative nursing practice.
• COVID-19 and N1H1 Pandemics Call Center Lead at the State Medical Operations Center during public health emergency response operations.
• Charge Nurse for emergency medical facilities and disaster response operations.
• Project Manager of Nursing Services responsible for the development of clinical protocols, staffing models, operational workflows, and quality initiatives. Developed and maintained a medical billing recovery program to include CPT and ICD-9-CM coding and claims appeals. Obtained preauthorization for hospital and off-site specialist visits.
• Collaborated with physicians, administrators, and interdisciplinary teams to deliver high-quality patient care.
• Adhered strictly to guidelines established by professional organizations such as The American Nurses Association Code of Ethics for Nurses.
• Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
• Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
• Created and set up all clinical documentation for daily clinic use and reports. Managed medical staff and scheduling.
• Wilford Hall Medical Center Inpatient Surgical Flight Unit - Care for trauma and surgical patients. 2009

• Conducted telephonic health assessments and chronic disease management interventions for patients with rare and complex medical conditions.
• Developed individualized care plans and coordinated services across healthcare settings.
• Utilized motivational interviewing techniques to improve treatment adherence and patient engagement.
• Supported HEDIS measures, quality improvement initiatives, and population health programs.
• Provided patient assessments and developed individualized care plans.
• Collaborated with interdisciplinary teams for comprehensive patient care.
• Documented patient progress accurately in electronic health records system.
• Advocated for patients' needs within the healthcare system consistently.
• Ensured that all documentation was accurate and up-to-date according to established guidelines.
• Participated in quality improvement initiatives in order to improve patient outcomes.
• Advocated for patients by supporting and respecting basic rights, values, and beliefs.
• Provided patient and family health education focusing on self-management, prevention and wellness.

Administered IV therapy for adult and pediatric home healthcare patients.

Conducted admissions, discharges, and assessments for patient care.

• Provided education on self-administration of therapy for patients.
• Maintained and cared for ports, central lines, and infusion equipment.
• Implemented infection control protocols to ensure patient safety.
• Monitored cardiac, pulmonary, diabetic, dietary needs, and other disease processes.
• Utilized ICD-9-CM, CPT, and HCPCS coding for accurate billing practices.

• Managed caseload of approximately 400 patients with complex healthcare needs.
• Conducted patient assessments and coordinated care among providers, facilities, insurers, and community resources.
• Performed utilization reviews, quality assurance evaluations, and medical record audits.
• Applied ICD-9-CM, CPT, and HCPCS coding per Medicare, Medicaid, and federal guidelines.
• Executed quality assurance and quality improvement of medical records.
• Facilitated discharge planning and continuity of care initiatives.

• Conducted comprehensive patient assessments, creating tailored care plans for individual health needs.
• Educated patients on chronic disease management, IV therapy, wound care, and medication adherence.
• Coordinated patient admissions by verifying insurance, securing authorizations, and scheduling appointments.
• Assisted with claims appeals, HCPCS coding, ICD-9-CM compliance, and Medicare/Medicaid reimbursement processes.