Lyzette Ramirez
Crowley
Summary
Resourceful and detail-oriented coordination and logistics professional with 11+ years of experience in dispatch operations, project scheduling, and customer service. Skilled in managing high-volume installations, optimizing operational workflows, and fostering strong client relationships. Adept at collaborating with cross-functional teams, resolving issues quickly, and ensuring projects meet deadlines and quality standards. Intermediate proficiency in Spanish.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Installation Coordinator
Kings III Emergency Communications
09.2021 - Current
- Coordinate and schedule over 100 installation projects monthly, ensuring timely completion and compliance with customer requirements.
- Maintain and analyze daily, weekly, and monthly reports to forecast workload and resource allocation.
- Provide phone-based troubleshooting and technical support, reducing repeat service calls by 15%.
- Serve as primary point of contact for customers, maintaining clear communication from scheduling through final installation.
Transportation Clerk & Dispatcher
Dallas County School
Irving
12.2015 - 07.2021
- Directed daily dispatch operations for 180+ bus drivers, covering 150+ routes to ensure safe, on-time transportation.
- Monitored schedules and routes in real-time, implementing solutions to minimize delays.
- Managed payroll for all drivers, ensuring accuracy and timeliness.
- Handled customer inquiries and resolved complaints promptly to maintain service satisfaction.
Education
High School Diploma -
Irving High School
Irving, TXSome College (No Degree) -
North Lake
Irving, TXSkills
- Dispatch & Route Management
- Installation Scheduling & Forecasting
- Customer Service Excellence
- Logistics Coordination
- Payroll Processing
- Technical Troubleshooting
- Microsoft Outlook & Data Entry
- Bilingual Communication (English/Spanish)
- Customer relationship management
Certification
Driver’s License, Valid
Languages
- English, Native
- Spanish, Intermediate
Timeline
Installation Coordinator
Kings III Emergency Communications
09.2021 - Current
Transportation Clerk & Dispatcher
Dallas County School
12.2015 - 07.2021
High School Diploma -
Irving High School
Some College (No Degree) -
North Lake
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