Peggy Stephens
The Woodlands,United States
Summary
Organized and dependable employee eager to apply many years of experience in the HVAC industry to assist customers while facilitating company growth.
Overview
17
17
years of professional experience
Work History
Installation Coordinator
Hal Watson A/C Co.
Spring, TX
02.2024 - Current
- Coordinated installation of new equipment and systems in accordance with customer specifications and requirements.
- Ensured all necessary resources were available for successful installations, including personnel, materials, tools, and equipment
- Maintained accurate documentation of installation projects throughout the entire process.
- Created reports detailing the status of each installation project at regular intervals.
- Reviewed all invoices related to installation projects for accuracy before submitting for payment approval.
- Worked closely with sales team members to ensure customer satisfaction was achieved throughout the entire installation process.
- Serve as a point of contact between customers and internal teams during installations
- Purchase permits and schedule inspections
- Schedule quality control and maintenance check ups
- Answer phone for customer support
Dispatcher
Randall's Refrigeration
Tomball, TX
10.2016 - 11.2022
- Maintained service technicians daily schedule and dispatched technicians to service calls.
- Monitored dispatch board and Kept detailed and updated records of customer data base
- Scheduled return trips with customers when parts were received.
- Answered multi phone line and responded to customer request and creating service calls
- After hours and weekend on call answering service
- Recorded complaints and discussed possible solutions with customers
- Monitored changes in schedule and communicated changes to customers
- Monitored and recorded results of service calls to create report summaries
- Purchasing equipment and parts for new construction installs and service
- Purchased permits
- Scheduled city inspections
- Marketing mail outs and postcards and Excel spreadsheet tracking
- Maintaining and sales of HVAC maintenance contracts
- Maintain on call schedule for technicians
- New Construction coordinator
- Warehouse manager, supervised warehouse staff and subcontractors
- Inventory control
Dispacher and Warehouse Manager
Doctor Cool and Professor Heat
League City, TX
04.2013 - 04.2016
- Supervised installers and coordinated with customers for scheduling
- Processed request, orders and pulled materials to stage installations
- Oversaw inventory of incoming and outgoing materials
- Purchasing HVAC equipment and parts
- Coordinated with sub contractors for scheduling of installations
- Scheduled city inspections
- Back up dispatch
Sales Coordinator
Country Air
Magnolia, TX
08.2007 - 04.2012
- Coordinated and finalized sales proposals to complete purchases
- Supported technicians and sales team by delivering current equipment and parts availability and costing information
- Input customer data into system, updating information as needed
- Followed up with customers to answer any questions or concerns about warranties and equipment
- Followed up with long-term, new and prospective customers to understand their comfort needs and propose ideal solutions.
- Fostered relationships with customers to expand customer base and retain business.
- Marketing seasonal postcards flyers and mailouts
- Spreadsheet tracking of marketing and customer retention
- Continuing education classes at Trane Hunton Group
- Back up dispatch
- Filed all parts warranty claims for multiple manufacturers
- Overall team player and office support
Education
GED -
Ce King
HoustonSkills
- Friendly, Positive Attitude
- Attention to details
- Problem Assessment
- Route Planning
- Positive client Interaction
- Service Coordination
Timeline
Installation Coordinator
Hal Watson A/C Co.
02.2024 - Current
Dispatcher
Randall's Refrigeration
10.2016 - 11.2022
Dispacher and Warehouse Manager
Doctor Cool and Professor Heat
04.2013 - 04.2016
Sales Coordinator
Country Air
08.2007 - 04.2012
GED -
Ce King
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