Ryan Flores
Lordsburg
Summary
Results-driven Service Manager with strong team leadership and problem-solving skills. Achieved significant improvements in service efficiency while enhancing customer satisfaction through effective conflict resolution and process enhancements.
Dynamic Service Manager with over 8 years of experience in optimizing service operations. Skilled in mentoring teams and resolving customer complaints, contributing to increased efficiency and a more satisfied clientele. Committed to fostering a positive work environment and continuous improvement.
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Installation Coordinator
Smith Ford
Lordsburg, NM
05.2019 - 10.2025
- Coordinated installation schedules to optimize resource allocation and minimize downtime.
- Managed communication between clients and installation teams, ensuring alignment on project requirements.
- Developed training materials for new coordinators, enhancing onboarding efficiency and knowledge retention.
- Streamlined installation processes through continuous evaluation and implementation of best practices.
- Negotiated contracts with subcontractors to secure favorable terms while upholding quality standards for installations.
- Developed contingency plans for potential issues during installations, reducing downtime and minimizing project delays.
- Acted as liaison between clients and internal teams to address any concerns or requests throughout the installation process, fostering strong client relationships and repeat business.
Service Manager
Smith Ford
Lordsburg, NM
11.2016 - 10.2025
- Oversaw daily service operations, ensuring high-quality customer experiences and efficient workflow management.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Implemented process improvements that increased service efficiency and reduced turnaround times.
- Collaborated with sales department to align service offerings with customer needs and enhance satisfaction.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Window Tinter
Smith Ford
Lordsburg, NM
11.2016 - 10.2025
- Installed window film on residential and commercial properties, enhancing energy efficiency and privacy.
- Conducted thorough surface preparation before film application to ensure optimal adhesion and durability.
- Maintained inventory of tools and materials, ensuring availability for timely project completion.
- Provided same level of care and attention to all customers, no matter vehicle value.
Education
High School Diploma -
Ashworth College
Norcross, GASkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Critical thinking
- Reliable and responsible
- Time management
- Conflict resolution
- Goal oriented
- Team collaboration and leadership
- Trustworthy and honest
- Documentation and reporting
- Policy and procedure enforcement
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Installation Coordinator
Smith Ford
05.2019 - 10.2025
Service Manager
Smith Ford
11.2016 - 10.2025
Window Tinter
Smith Ford
11.2016 - 10.2025
High School Diploma -
Ashworth College