Lyzette Morgan
Orlando
Summary
Hardworking and highly motivated professional with a strong desire to leverage knowledge and skills to enhance business performance. Thrives in both independent and team settings, utilizing a proven work ethic to quickly adapt to new processes. Committed to meeting company needs while fostering continuous improvement and success.
Overview
19
19
years of professional experience
Work History
Passenger Service Agent
Dnata Airport Services
03.2022 - Current
- Tagged baggage and routed to appropriate location for loading and screening.
- Announced flight status updates and information about gate changes over PA system.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
Customer Service Representative
Menzies Aviation
12.2023 - 12.2024
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Customer Service Manager
Owner
01.2006 - 02.2017
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
High School Diploma -
Rafael N Coca
Puerto Rico05-1980
Skills
- Customer service experience
- Product knowledge
- Bilingual
- Teamwork
- Safety
- Multitasking and organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Menzies Aviation
12.2023 - 12.2024
Passenger Service Agent
Dnata Airport Services
03.2022 - Current
Customer Service Manager
Owner
01.2006 - 02.2017
High School Diploma -
Rafael N Coca
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