Lyzvett Guzman
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
AT&T
Oakland, California
03.2019 - Current
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Maintained a high level of professionalism when dealing with difficult customers.
- Mentored junior team members and managed employee relationships.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Sales Associate
AT&T
Oakland, California
03.2019 - Current
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Tracked sales performance metrics to identify trends in market place.
- Adhered to company initiatives and achieved established goals.
- Built and maintained relationships with peers and upper management to drive team success.
- Attended weekly team meetings to review performance goals and objectives.
- Developed promotional strategies to increase sales volume.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Team Leader
AT&T
Oakland, California
03.2019 - Current
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Motivated team members through recognition programs and performance-based incentives.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Oversaw training and development programs to enhance team skills and knowledge.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
Education
Associate of Applied Science - Science Education
Heald College
Hayward, CA06-2016
Skills
- Customer service
- Data analysis
- CRM management
- Team management
- Performance metrics
- Conflict resolution
- Relationship building
- Leadership
- Reliability
- Staff training
- Sales strategies
- Organizational skills
- Multitasking Abilities
- Coaching
- Motivational leadership
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Service excellence award
- Top seller and excellent performance
- Summit winner
- Top performance sales
- Balance performance
Affiliations
- Reading novels of all sorts fiction, non fiction keeps me busy out of work mind set.
- Spend as much time as I can with my daughter and help her grow out of her dyslexia.
- Visit the oceans waters in Southern California once a year
- Drink plenty of water to keep mind and body hydrated
References
References available upon request.
Timeline
Customer Service Representative
AT&T
03.2019 - Current
Sales Associate
AT&T
03.2019 - Current
Team Leader
AT&T
03.2019 - Current
Associate of Applied Science - Science Education
Heald College