Maria Castano
Chick Fil A
Aurora,CO
2
Languages
5
years of professional experience
Bilingual professional (English/Spanish) with strong leadership experience in a fast-paced environment. Skilled in good interaction with coworkers and others, communication, and team coordination. Ambitious and highly motivated, surpasses demanding objectives and achieves or exceeds set goals.
Work History
Assistant Director
2 Years 5 Months- Managed and trained managers and team members to enhance team capability and performance
- Supervised daily operations to ensure seamless workflow and meet productivity targets
- Managed and trained managers and team members to strengthen team capability and performance outcomes
- Coordinated team workflows and resolved issues to uphold operational efficiency
- Ensured excellent customer service under pressure
- Managed cash control processes to ensure accuracy in transactions and operational systems
- Processed truck orders efficiently
Server Supervisor
1 Year- Coordinated staff schedules to optimize coverage during peak hours, resulting in seamless service delivery.
- Resolved guest complaints promptly, fostering high service quality and strengthening guest loyalty.
- Trained and mentored new servers on customer service standards, improving overall guest satisfaction.
Banquet Captain
1 Year 7 Months- Led banquet staff during events, achieving seamless execution and enhancing guest satisfaction.
- Coordinated setup and breakdown of banquet rooms, optimizing layouts to meet specific event requirements.
- Supervised banquet staff, ensuring seamless service during high-volume events.
- Coordinated event logistics, including setup, catering, and cleanup procedures.
- Trained and mentored new team members on service standards and operational procedures.
Skills
Team management
Leadership
Problem-solving
Conflict resolution
Strong communication
Customer service
Time management
Multitasking
Attention to detail
Point of sale
Staff training
Teamwork and collaboration
Operational oversight
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistant Director
Chick Fil A
03.2024 - CurrentRead More
Server Supervisor
Hotel Sheraton
02.2023 - 02.2024Read More
Banquet Captain
Crown Plaza Hotel
04.2021 - 11.2022Read More