M. Dassan
Frisco,TX
Summary
Accomplished senior executive with 22+ years of experience in client engagement, talent acquisition, and IT architecture. Specializing in strategic planning and cross-functional leadership, proven track record in managing complex projects and optimizing operational efficiencies through innovative technologies. Expertise in regulatory compliance and business growth strategies, leading diverse teams to deliver high-impact solutions, driving revenue optimization, and enhancing client satisfaction in dynamic and competitive environments.
Overview
23
23
years of professional experience
4
4
Certification
Work History
VP of Client Engagement & Delivery
9to9 Software Solutions
01.2018 - Current
- Led coordination among 34 teams for a large-scale migration project for Motorola's QA automation, securing a production support contract and outperforming a major tier-one vendor.
- Integrated RPA technology in 2019, overseeing a $1.75 million migration project, enhancing system design and budgeting throughout the software development life cycle.
- Played a crucial role in staff augmentation by directly liaising with clients, leading discussions for numerous RFPs, and ensuring top-notch service delivery.
- Oversaw operations generating $31 million annually, integrating CRM systems, QuickBooks Enterprise, and Workday to enhance efficiency in staff augmentation projects.
- Managed payroll and budgeting processes for four IT divisions, ensuring effective financial allocations within set budgets. Negotiated and resolved compliance issues in migration-related roles, implementing AI-driven recruitment strategies that significantly enhanced hiring processes.
- Modernized AS400 systems by upgrading green screen applications to web interfaces using LANSA Integrator, Profound UI, and Rocket Terminal Emulator, improving usability and operational efficiency for manufacturing clients.
- Migrated AS400 workloads to IBM Power Systems Virtual Server and implemented IBM i Access Client Solutions to enable seamless data integration, advanced analytics, and scalable disaster recovery for critical business operations.
- Represented the company at state and employment compliance meetings, successfully merging multiple DEI programs for clients, ensuring regulatory adherence.
- Managed a diverse client portfolio, including E
- TRADE and Google, directing strategic initiatives for revenue growth, market expansion, and brand alignment.
- Secured high-profile client proposals and won multiple RFPs for tech roles with Google, resulting in new placements and product lines.
- Implemented AI-driven chatbots and predictive analytics for clients like Western Digital and KLA, improving candidate experience and reducing operational costs.
- Led cross-functional teams to enhance software development processes and deliver high-quality solutions.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
IT Director
Talus Partners
01.2019 - 01.2020
- Engaged with high-profile clients, including ISO New England Inc., Boehringer Ingelheim, and MassMutual Financial Group, to strengthen client relationships and secure high-value contracts.
- Developed and delivered C-level executive proposals, winning key RFPs and fostering long-term business relationships, notably with the Knights of Columbus.
- Led the preparation and submission of numerous RFPs, successfully securing substantial new business for major projects. Established and managed offshore teams, optimizing project costs and delivering high-quality software solutions for clients like Stanley Black & Decker.
Project Owner
CVS
01.2013 - 01.2018
- Architected and led development projects, collaborating with multiple scrum teams, engineering managers, and architects to deliver robust technology platforms.
- Spearheaded the FEP migration project valued at $35M, managing over 100 team members to ensure seamless integration and compliance with federal standards.
- Implemented innovative HL7 solutions, earning a Breakthrough Award for enhancing clinical data exchange and operational efficiency.
- Directed the integration of legacy systems with Oracle Healthcare, optimizing system performance and ensuring compliance with industry standards.
- Led the successful adoption of ISO 27001 in the Pharmacy IT division, significantly mitigating data breach risks and ensuring HIPAA compliance.
- Managed the deployment of Microsoft technologies and developed disaster recovery plans, improving system efficiency and data accuracy.
- Delivered 23 high-governance projects on time and within budget, including re-engineering and Medicaid initiatives.
- Ranked at exceeding expectations for 4 consecutive years, winning 3 PBM awards for zero defects delivery.
Project Lead
Royal Bank of Scotland
01.2006 - 01.2011
- Led end-to-end software development, deployment, and application integration on the AS400 platform using advanced tools, ensuring timely delivery of high-quality solutions.
- Defined project scope, dependencies, deliverables, critical paths, resources, and budgets, applying appropriate project management methodologies based on project needs and stakeholder alignment.
- Developed comprehensive project plans covering quality, risk, and communication, tracked execution, and managed stakeholder engagement throughout the lifecycle.
- Created detailed Application and Technical Design Documents, conducted code reviews, and performed integration testing to ensure robust and compliant implementations.
Programmer
Satyam Computer Services
01.2003 - 01.2005
- Delivered high-performance enterprise solutions using AS400 technologies like RPG IV/ILE, CL, DB2, and SQL, enhancing cross-platform communication and data orchestration through Oracle middleware tools.
- Managed ILE activation groups to optimize memory usage and process isolation, improving performance for Warehouse Management System (WMS) modules such as inventory control, shipping, and order management.
- Enabled concurrent processing of complex EDI transactions, resulting in improved order receipt and inventory updates while reducing system conflicts and instability.
- Applied Oracle middleware tools to ensure real-time data synchronization and enhanced interoperability between AS400 and modern enterprise systems.
Education
Master of Computer Applications -
University of Madras
01.2002
Bachelor of Computer Science - undefined
University of Madras
01.1999
Skills
- Client Engagement & Relationship Building Strategic Talent Acquisition & Retention Diversity, Equity, & Inclusion (DEI)
- Project Management & Delivery Compliance & Regulatory Management Business Growth & Revenue Optimization
- IT Architecture & Development, Cross-functional Collaboration, Team Leadership & Development, Strategic Planning & Execution, Data Protection & Cybersecurity, Oracle Middleware Infusion, Azure Infrastructure Oracle Cloud Infrastructure Oracle Primavera, MPP Project Planning & Costing, Disaster Recovery SOA Compliance Leadership in Migration Projects, Advancement in RPA Technology, Vendor & Contract Negotiation Process Improvement Initiatives, C-Level Presentations
Certification
- Mainframe Certified - IBM Certified Institute, Satyam
- Project Management Techniques Certification - HP Company
- HIPAA Certified - CVS
- Artificial Intelligence Basics Certification - Simplilearn
- Change Management Training & Certification - HP/CVS
- Midrange - Satyam
- Six Sigma (GB) Training - Satyam Computer Services Ltd.
Awards And Recognition
3 PBM Awards for Zero defects delivery as PO
Breakthrough award CVS for Exceptional performance for tenure of 5 years
Tier1 Supplier award App share
Accomplishments
- Migration Success | Efficiency
- Led a large-scale QA automation migration for Motorola, coordinating across 34 cross-functional teams and implementing a robust Selenium-based framework. Successfully outpaced a major tier-one vendor in both quality and delivery timelines, which directly led to securing a multi-year production support contract. The initiative improved test coverage, reduced defect leakage in production, and significantly accelerated release cycles.
- Revenue Generation | Acquisition
- Led post-acquisition operations for multiple companies, including the successful integration of enterprise CRM systems that streamlined workflows and enhanced cross-company collaboration. This strategic consolidation supported consistent annual revenue generation of over $12 million. Established unified reporting and client engagement processes, improved invoice and consultant tracking via QuickBooks and Workday, and accelerated service delivery timelines—directly strengthening client satisfaction and business scalability
- Compliance | Governance
- Led a $35M Federal Employee Program (FEP) migration project at CVS, ensuring federal compliance and operational efficiency, achieving a higher rate improvement in claims management capabilities.
Timeline
IT Director
Talus Partners
01.2019 - 01.2020
VP of Client Engagement & Delivery
9to9 Software Solutions
01.2018 - Current
Project Owner
CVS
01.2013 - 01.2018
Project Lead
Royal Bank of Scotland
01.2006 - 01.2011
Programmer
Satyam Computer Services
01.2003 - 01.2005
Bachelor of Computer Science - undefined
University of Madras
Master of Computer Applications -
University of Madras
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