Hi, I’m
MARCOS GONZALEZ
DISPATCHER
Fort Lupton,CO
Summary
Customer Service Expert with 10 years of experience in dispatching and support within call center environments. Proven ability to deliver exceptional service, resolve issues, and enhance customer satisfaction while improving operational efficiency. Proficient in managing multiple tasks, scheduling deliveries, optimizing routes, and prioritizing jobs. Experienced in efficiently opening, delegating, and closing tickets, fostering strong coworker relationships through reliability and collaboration.
Overview
11
years of professional experience
Work History
AAA Plumbing, Heating, and ElectricGolden
Dispatcher
01.2024 - Current
Job overview
- Coordinated service calls for plumbing, heating, and electrical repairs or installations. This was a call center environment.
- Monitor job progress and adjust the schedule for emergencies or delays.
- Communicate with customers to provide updates and resolve scheduling issues.
- Handle incoming calls and ensure accurate work and documentation.
- Utilize dispatch software to log jobs and track technician status.
Republic ServicesGolden
Field Implementation Specialist
01.2022 - 01.2024
Job overview
- Lead field integrations of Republic Service systems and processes, including InfoPro, RISE, TRUX, D365, EQAI, and Salesforce.
- Provide onsite training and support for newly acquired sites, ensuring alignment with operational safety and standards.
- Support operational initiatives, including skill assessment, safety trainings, and division assessment.
- Deliver on-site supervision for Blue Crew/SOS Crew, re-routing efforts, and disaster response support.
Republic ServicesGolden
Dispatcher
01.2021 - 01.2022
Job overview
- Manage dispatching for industrial, small container, and residential services.
- Follow up with teams to verify task completion and plan future operations.
- Coordinate fleet needs, ensuring correct number of trucks for scheduled hauls.
- InfoPro and RISE Software expert.
Waste ConnectionsHaltom City
Customer Service/Dispatcher
01.2015 - 12.2020
Job overview
- Managed high-volume incoming calls for customer inquiries and support.
- Collaborated with team members to improve service delivery processes.
- Trained new representatives on call handling techniques and company policies.
- Set up new and existing customers with residential commercial or construction waste service.
- Sent and received service contracts through email as well as personal interactions.
- Answered customer inquiries through the customer website/email with accurate responses.
Education
Fort Lupton High SchoolFort Lupton, CO
High School from Graduated
05.2007
Skills
- Call Center engagement
- Customer service excellence
- Dispatching and scheduling
- Issue resolution
- Operational efficiency
- Team coordination
- Logistics optimization
- Effective communication
- Problem solving
- Adaptability to priorities
- Customer satisfaction focus
- Data entry and reporting
- Proficiency in dispatch software
Affiliations
Participate in community sports to strengthen teamwork, communication and leadership skills.
Timeline
Dispatcher
AAA Plumbing, Heating, and Electric
01.2024 - Current
Field Implementation Specialist
Republic Services
01.2022 - 01.2024
Dispatcher
Republic Services
01.2021 - 01.2022
Customer Service/Dispatcher
Waste Connections
01.2015 - 12.2020
Fort Lupton High School
High School from Graduated