Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jennifer Wallenmeyer

Glendale,AZ

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Harding working employee with multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

29
29
years of professional experience

Work History

Dispatcher

Southwest Sedan
11.2022 - Current
  • Monitor schedule and adjust rides regularly based on incoming flights and changes.
  • Assign rides according to available drivers for following day.
  • Communicate with individuals within inbound call center setting to go over pricing and set up rides.

Operations Supervisor/Customer Service Representative

Gold Wing Road Riders Association
02.2006 - 11.2022
  • Took 30-40 inbound calls per day, chats and emails to facilitate customers.
  • Processed online orders, pulled data and printed membership cards, packaged renewal cards and new member packets.
  • Was in charge of day-to-day duties of up to three employees in customer service, one employee in mailroom and one employee in charge of pulling reports that are requested.
  • Was part of hiring process for both customer service and mailroom as well as training, reviews and progress on new hires for both departments.
  • Helped with the shipping and receiving orders, pulling & packaging orders, taking inventory of merchandise as well as keeping up with the supplies we use for day-to-day operations.

Customer Service Representative

Principal Financial Group
08.1994 - 05.2003
  • Inbound call center taking 40-60 calls daily to verify insurance from providers on behalf of their patients
  • I also worked in quality review department listening to other employees recorded calls, scoring those, and reviewing those with employee
  • Well versed in medical terminology in relation to medical claims and services.

Education

High School Diploma -

Independence High School
Glendale, AZ
06.1993

Skills

  • Customer Service
  • Supervisor
  • Organized
  • Data Entry
  • Credit Card Payment Processing
  • Multitasking and Prioritization
  • Order and Refund Processing
  • Upselling Products and Service
  • Efficient and Detail-Oriented
  • 70 wpm Typing Speed
  • Call Center Operations
  • Shipping and Receiving Understanding
  • Inbound Call Center

References

Melissa Eason 623-670-6406

Former co-worker

Julie Spratta 623-398-5726

Former co-worker

Timeline

Dispatcher

Southwest Sedan
11.2022 - Current

Operations Supervisor/Customer Service Representative

Gold Wing Road Riders Association
02.2006 - 11.2022

Customer Service Representative

Principal Financial Group
08.1994 - 05.2003

High School Diploma -

Independence High School

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Jennifer Wallenmeyer