Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. Harding working employee with multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
29
29
years of professional experience
Work History
Dispatcher
Southwest Sedan
Anthem, AZ
11.2022 - Current
Monitor schedule and adjust rides regularly based on incoming flights and changes.
Assign rides according to available drivers for following day.
Communicate with individuals within inbound call center setting to go over pricing and set up rides.
Operations Supervisor/Customer Service Representative
Gold Wing Road Riders Association
Phoenix, AZ
02.2006 - 11.2022
Took 30-40 inbound calls per day, chats and emails to facilitate customers.
Processed online orders, pulled data and printed membership cards, packaged renewal cards and new member packets.
Was in charge of day-to-day duties of up to three employees in customer service, one employee in mailroom and one employee in charge of pulling reports that are requested.
Was part of hiring process for both customer service and mailroom as well as training, reviews and progress on new hires for both departments.
Helped with the shipping and receiving orders, pulling & packaging orders, taking inventory of merchandise as well as keeping up with the supplies we use for day-to-day operations.
Customer Service Representative
Principal Financial Group
Phoenix, AZ
08.1994 - 05.2003
Inbound call center taking 40-60 calls daily to verify insurance from providers on behalf of their patients
I also worked in quality review department listening to other employees recorded calls, scoring those, and reviewing those with employee
Well versed in medical terminology in relation to medical claims and services.
Education
High School Diploma -
Independence High School
Glendale, AZ
06.1993
Skills
Customer Service
Supervisor
Organized
Data Entry
Credit Card Payment Processing
Multitasking and Prioritization
Order and Refund Processing
Upselling Products and Service
Efficient and Detail-Oriented
70 wpm Typing Speed
Call Center Operations
Shipping and Receiving Understanding
Inbound Call Center
Timeline
Dispatcher
Southwest Sedan
11.2022 - Current
Operations Supervisor/Customer Service Representative