Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Roze Lopresto

Roze Lopresto

Clearwater,FL

Summary

Customer service representative seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking with strong organizational skills eager to secure entry-level customer service position. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Dispatcher

Ken's Trucking
02.2021 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.

Pharmacy Technician

Walmart Pharmacy
12.2020 - 05.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Stocked, labeled, and inventoried medication to keep accurate records.

Dental Assistant/Front Desk

Pinellas County Health Department
12.2018 - 02.2020
  • Prepared 15+ clinical rooms daily with all materials the clinic doctor needs for each procedure in a timely and effective manner
  • Appropriately maintained equipment and instruments through lubrication, sterilization and daily cleaning
  • Accurately exposed, and filed bitewing, pa and full-mouth digital xrays
  • Accurately document records as instructed by the dentist and the CHD Standard Operating Procedures
  • Accurately entered 15+ patient's daily information into the approved HMS and Eagle Soft electronic health record programs.

Bartender/Catering Supervisor

Waffle House
11.2011 - 04.2014
  • Wrote 35+ shorthand tickets daily and called orders
  • Maintained a clean environment
  • Trained newly employed staff
  • Worked efficiently in a fast-paced environment
  • Helped guest with menu selection
  • Learned a rapidly changing menu as well as menu prices.

Education

Associate of Science -

St. Petersburg College
Clearwater, FL
07.2024

Dental Assisting

Ultimate Medical Academy/C.L.C
Clearwater, Florida
05.2021

Skills

  • Data Entry
  • Call center experience
  • Conflict Resolution
  • Client Relations
  • Professional telephone demeanor
  • Call Center Operations
  • Scheduling
  • Microsoft Outlook
  • Follow-up skills
  • Call Management
  • Product Knowledge
  • Appointment Scheduling
  • Administrative Support
  • Customer Relationship Management (CRM)
  • Prioritization
  • Staff Training
  • Technical Support
  • Microsoft Excel
  • Complaint resolution
  • Critical Thinking
  • Active Listening
  • Problem-solving abilities
  • Customer Service

Certification

  • Certification as an Expanded Functions Dental Assistant (EFDA)
  • HeartSaver First Aid Certification
  • Bio-Medical Waste, OSHA and H.I.V.-Aids Certification
  • Bloodborne Pathogens Certificate
  • FoodSafety
  • Licensed Notary

References

  • Regina Bryant, Bank Of America Customer Service Associate Team Leader, (727) 453-8141
  • Bertishia Mosley, Real Estate/ Trucking Business Owner, (727) 565-9029

Timeline

Dispatcher

Ken's Trucking
02.2021 - Current

Pharmacy Technician

Walmart Pharmacy
12.2020 - 05.2022

Dental Assistant/Front Desk

Pinellas County Health Department
12.2018 - 02.2020

Bartender/Catering Supervisor

Waffle House
11.2011 - 04.2014

Associate of Science -

St. Petersburg College

Dental Assisting

Ultimate Medical Academy/C.L.C

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Roze Lopresto