Mariah Hernandez

Work History

Human Resources Assistant

ATC Drivetrain

Oklahoma City, OK

11.2022 - Current

Processed employee termination paperwork at direction of supervisory staff.
Coordinated itineraries and scheduled appointments for human resources staff.
Answered and redirected incoming phone calls for office.
Tracked various statistics and kept detailed records to support human resources department.
Aided staff with employee performance review paperwork and documentation.
Compiled employee records from individual departments to maintain central files.
Helped employees register for benefits programs using online portals.
Responded to employee inquiries regarding benefits and other HR topics.
Developed and maintained HR policies and procedures.
Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
Filed paperwork, sorted, and delivered mail and maintained office organization.
Assisted with meetings and presentations within company.
Efficiently delivered personnel information to management for speedy corrective action.
Updated HR database with new employee information, changes in benefits, and other details.
Answered employee inquiries regarding health benefits and 401k options.
Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
Completed employee employment verifications and unemployment paperwork prior to hire or termination.
Handled employee inquiries and complaints regarding policy and benefits issues.
Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
Maintained relationships with personnel using strong collaboration and teamwork skills.
Created and updated tracking spreadsheets using MS Excel.
Updated and maintained employee records to respond quickly to requests for information.
Answered phone and performed clerical duties to assist human resources department.

Administrative Assistant

Be Loved Learning

Oklahoma City, OK

05.2022 - 11.2022

Provided administrative support for director.
Developed strategies to streamline and improve office procedures.
Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Executed record filing system to improve document organization and management.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Responded to emails/faxes.
Managed incoming and outgoing mail.
Developed and updated spreadsheets and databases to track, analyze, and report on enrollment data.

Substitute Daycare Teacher

Beloved Learning

Oklahoma City, OK

08.2015 - 11.2022

Carefully monitored children's play activities.
Read stories to children and encourage positive behavior.
Maintained daily records of activities, behaviors, meals and nap.
Ensure safety of children.
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Instructed children on proper health and personal habits.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Rural Carrier Associate

United States Postal Sevice

Edmond, OK

02.2019 - 03.2022

Signed and received mail with signature requirements upon delivery and loading.
Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
Maintained records on customers with mail forwarding and change of address requests.
Directly interacted with customers to deliver mail, packages and ordered goods.
Loaded and secured items in trucks to avoid damage to parcels during delivery.
Communicated customer complaints, requests and feedback to company management for swift resolution.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Organized mail ahead of delivery runs for correct routing.
Remained physically fit to safely lift and transport packages weighing up to 70 pounds.

Server

Uncle Julio's

Oklahoma City, OK

08.2017 - 02.2019

Handled a high volume of customers regularly.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Explained menu items and suggested appropriate options for food allergy concerns.
Served food and beverages promptly with focused attention to customer needs.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Answered customers' questions, recommended items, and recorded order information.

Nanny/ Babysitter/ Driver

The Horton's Household

Oklahoma City, OK

06.2017 - 08.2017

Model appropriate social behaviors.
Keep rooms in clean, neat and orderly condition.
Ensure safety and comfort of children.
Prepared healthy, age-appropriate snacks and meals.
Communicated positively with children and guardians.
Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.

Server

Buffalo Wild Wings

Edmond, OK

05.2016 - 12.2016

Serve each guest with sincere, positive, pleasant and enthusiastic attitude.
Deliver quality food and beverage service to guests in responsible manner.
Perform cashier duties, product assistance and cleaning.
Stop service to any adult furnishing alcoholic beverages to minor.
High standard of cleanliness in all work areas.
Maintain neat personal appearance.
Managed 4-5 tables at a time.
Used slow periods to restock supplies, ice, trays and delivery bags.

Team Member/Cook/Cashier

Braum's Ice Cream, Burger Restaurant

Oklahoma City, OK

07.2015 - 02.2016

Operated register to process payments and collect cash payment for order totals.
Contributed to team success by completing jobs quickly and accurately.
Learned all required tasks quickly to maximize performance.
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Developed strong cooperative relationships with coworkers and managers.
Worked different stations to provide optimal coverage and meet production goals.
Addressed and resolved customer complaints in polite and professional manner.

Nanny/Babysitter

Edmond

Edmond, OK

06.2015 - 08.2015

Administered medication and minor first aid to sick and injured children.
Offered detailed daily reports that outlined each child's day.
Promoted good behaviors by using positive reinforcement method.
Provided safe transportation to different events.
Prepared tasty, healthy meals for children to encourage good eating habits.
Played games, worked on puzzles and read books to young children.

Summary

Work History

Human Resources Assistant

Administrative Assistant

Substitute Daycare Teacher

Rural Carrier Associate

Server

Nanny/ Babysitter/ Driver

Server

Team Member/Cook/Cashier

Nanny/Babysitter

Education

BBA - Accounting

Skills

Work Availability

Timeline

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