Jasmin Rivera
Red Bluff,CA
Summary
Dedicated and detail-oriented with over 12 years of combined experience in customer service, employee relations, training, and administrative support. Seven years of experience with Sierra Pacific Industries, including roles in Health Benefits and Human Resources, providing extensive knowledge of company operations and cross-department collaboration. Strong communicator with proven ability to build relationships, coordinate with diverse teams, manage multiple priorities, and quickly learn new processes. Seeking to leverage organizational, problem-solving, and communication skills in a Purchasing Assistant role to support inventory management, vendor relations, and production efficiency.
Overview
12
12
years of professional experience
Work History
Human Resources Assistant
Sierra Pacific Windows
Red Bluff, CA
09.2022 - Current
- Assisted in employee onboarding processes, checking references and interviews.
- Supported payroll processing by verifying timekeeping data for accuracy.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies.
- Developed strong relationships with employees and managers through consistent communication and support.
- Addressed employee grievances, facilitating conflict resolution and maintaining positive work environment.
- Maintaining apparel and safety inventory, speaking with vendors directly.
- Coordinating employee lunches.
Claims Examiner
Sierra Pacific Industries
Anderson, CA
02.2019 - 09.2022
- Help spanish speakers better understand the Health Plan and answer any questions in regards to their benefits.
- Conduct day-to-day administrative tasks to maintain information files and process paperwork.
- Consult medical records when needed for claims processing to determine if payable per Health Plan policies.
- Deliver exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Follow up with insured individuals regarding premium and deductibles payments.
- Communicate with providers and other insurance companies in regards to claim processing and fully explain benefits.
- Analyzed claim submissions for accuracy and compliance with company policies.
Barista Trainer
Starbucks
Red Bluff, CA
07.2015 - 08.2022
- Handle cash and process payments accurately to avoid errors.
- Learn new drinks and procedures first, and instruct all team members on how to properly complete each.
- Elevate customer loyalty by using strong communication abilities to resolve customer problems.
- Pleasantly interact with customers during hectic periods to promote fun, positive environment.
- Trained new baristas on beverage preparation techniques and customer service standards.
Clinic Receptionist
Frontier Village Family Health Center
Red Bluff, CA
02.2017 - 07.2017
- Collected personal, medical and insurance information to provide accurate verification of benefits.
- Optimized patients' satisfaction and provider time by scheduling appointments in person or by telephone.
- Processed payments from patients for co-pays and uninsured visits.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
Laborer
Sierra Pacific Industries
Red Bluff, CA
06.2014 - 08.2014
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Safety minded and able to follow instructions and procedures
Education
Associate of Science - Medical Office Administration
Butte College
Oroville, CA05-2017
Skills
- Bilingual (read, write and speak Spanish Fluently)
- Strong Communication Skills
- Self-motivated
- Attention to detail
- Administrative skills
- Payroll processing
- Organizational Skills
- Effectively Multitask
- Excellent Planner and Coordinator
- Experienced in Outlook, Excel, and Word
- AS400
- LaserFiche
Timeline
Human Resources Assistant
Sierra Pacific Windows
09.2022 - Current
Claims Examiner
Sierra Pacific Industries
02.2019 - 09.2022
Clinic Receptionist
Frontier Village Family Health Center
02.2017 - 07.2017
Barista Trainer
Starbucks
07.2015 - 08.2022
Laborer
Sierra Pacific Industries
06.2014 - 08.2014
Associate of Science - Medical Office Administration
Butte College