Melissa Champ
ELMA,WA
Summary
Dynamic individual with hands-on experience in Customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Real Estate Broker
Oly Pen Real Estate
12.2020 - Current
- Expanded the brokerage''s clientele base through targeted networking events and strategic partnerships within the real estate industry.
- Ensured compliance with federal, state, and local regulations pertaining to real estate transactions by staying current with industry changes.
- Negotiated favorable terms for clients during property transactions, leading to increased client satisfaction and repeat business.
- Collaborated with attorneys, mortgage lenders, home inspectors, and other professionals involved in real estate transactions to ensure successful outcomes for clients'' needs.
- Conducted comprehensive market analyses to accurately price properties and advise clients on strategic pricing decisions.
- Delivered exceptional customer service through consistent follow-up after sales, addressing any concerns or questions promptly.
Restaurant Server
Rusty Tractor Restaurant
05.2005 - 12.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Customer Service Representative
Verizon Wireless Corporation
02.2004 - 05.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Real Estate Education -
Rockwell Institute
Bellevue, WA 07.2020 - 05.2024
High School Diploma -
Grays Harbor College
Aberdeen Wa06.2019
Skills
- Lead Generation
- Negotiation
- Market Research
- Contract Negotiation
- Real Estate Financing
- Legal Document Preparation
- Online Advertising
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Organizational Skills
Timeline
Real Estate Broker
Oly Pen Real Estate
12.2020 - Current
Real Estate Education -
Rockwell Institute
07.2020 - 05.2024
Restaurant Server
Rusty Tractor Restaurant
05.2005 - 12.2020
Customer Service Representative
Verizon Wireless Corporation
02.2004 - 05.2005
High School Diploma -
Grays Harbor College
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