Melissa Champ
ELMA,WA
Summary
Dynamic individual with hands-on experience in Customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Real Estate Broker
Oly Pen Real Estate
12.2020 - Current
- Expanded the brokerage''s clientele base through targeted networking events and strategic partnerships within the real estate industry.
- Ensured compliance with federal, state, and local regulations pertaining to real estate transactions by staying current with industry changes.
- Negotiated favorable terms for clients during property transactions, leading to increased client satisfaction and repeat business.
- Collaborated with attorneys, mortgage lenders, home inspectors, and other professionals involved in real estate transactions to ensure successful outcomes for clients'' needs.
- Conducted comprehensive market analyses to accurately price properties and advise clients on strategic pricing decisions.
- Delivered exceptional customer service through consistent follow-up after sales, addressing any concerns or questions promptly.
Restaurant Server
Rusty Tractor Restaurant
05.2005 - 12.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Customer Service Representative
Verizon Wireless Corporation
02.2004 - 05.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Real Estate Education -
Rockwell Institute
Bellevue, WA 07.2020 - 05.2024
High School Diploma -
Grays Harbor College
Aberdeen Wa06.2019
Skills
- Lead Generation
- Negotiation
- Market Research
- Contract Negotiation
- Real Estate Financing
- Legal Document Preparation
- Online Advertising
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Organizational Skills
Timeline
Real Estate Broker
Oly Pen Real Estate
12.2020 - Current
Real Estate Education -
Rockwell Institute
07.2020 - 05.2024
Restaurant Server
Rusty Tractor Restaurant
05.2005 - 12.2020
Customer Service Representative
Verizon Wireless Corporation
02.2004 - 05.2005
High School Diploma -
Grays Harbor College
Similar Profiles
Ryan NagleRyan Nagle
Sous Chef at Pen Ryn EstateSous Chef at Pen Ryn Estate
John VanderHammJohn VanderHamm
Realtor at Real Estate Brokers Tasks Keller Williams Real EstateRealtor at Real Estate Brokers Tasks Keller Williams Real Estate
William SculleyWilliam Sculley
Real Estate Agent at Douglas Elliman Real Estate, Luxury Real Estate BrokerageReal Estate Agent at Douglas Elliman Real Estate, Luxury Real Estate Brokerage
Amanda GonzalesAmanda Gonzales
Mckinney Vento/Foster Coordinator at Shelton School DistrictMckinney Vento/Foster Coordinator at Shelton School District
Tracy NogaTracy Noga
Health and Wellness Director at YMCA Of Grays HarborHealth and Wellness Director at YMCA Of Grays Harbor