Mika I. Peralez
South Milwaukee
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Front Desk
Caliber Collision
Cudahy
11.2024 - Current
- Greeted customers, vendors, and insurance representatives upon entry to create a welcoming environment.
- Answers Phones with professional manner / Transfers Calls to correct person / Answers all questions customers or insurance may have.
- Processed payments from customers and insurance, ensuring accurate application to corresponding repair orders.
- Accounts Receivable literate. In contact with both Insurance and customers regarding payment for Repair Orders.
- Managed scheduling tasks using the CARE system.
- Puts together Repair orders Folders / Creates Repair Order in systems known as CCCONE / Mitchell.
- Managed ordering of office supplies and company lunches to maintain operational efficiency.
- Files all repair orders numerically.
Server
Mexic103
Cudahy
08.2024 - 11.2024
- Greeted all customers and seated them promptly.
- Took customers' orders and entered them into pos system, ensuring accurate and timely service.
- Processed cash and debit transactions on pos system, maintaining financial accuracy and security.
- Closed down bar area and cleaned work stations, ensuring a safe and organized environment for the next shift.
1st Shift Supervisor
UG2
Milwaukee
01.2023 - 05.2024
- Constructed schedules and shift logs to ensure optimal staffing and workflow.
- Created daily assignments for team members to promote task clarity and accountability.
- Trained team members on job procedures and corrected performance errors to enhance team effectiveness.
- Managed inventory and generated supply lists.
- Facilitated proper handoffs of tasks and information to management staff for effective operations.
- Completed training in biohazard and bloodborne pathogen safety protocols.
3rd Shift Supervisor
ABM Industries
Milwaukee
06.2022 - 01.2023
- Trained team members on job responsibilities and corrected performance errors to enhance team competency.
- Facilitated clear communication and handoff of responsibilities to management staff to ensure operational continuity.
- Developed layout for shift assignments and compiled shift reports to streamline operations.
- Creates a monthly schedule for the crew.
- Trained in biohazard and bloodborne pathogen safety protocols.
3rd shift General Cleaner
ABM Industries
Milwaukee
06.2021 - 06.2022
- Top to bottom detailed cleaning in bathrooms. (High/low dusting, Edging, Under sinks, Corners, Restock, Stainless steel)
- Sanitized all surfaces. (Counters, Toilets, Urinals, Floors.)
- Clean the TSA checkpoints and more. (Dust, Trash, Vacuum Sanitize Surfaces)
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
Stocking T.A
Walmart
Prarie Du Chien
05.2020 - 04.2021
- Unload Trailer with power tools.
- Moved access materials to proper storage location.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Organize and palletize merchandise by department.
- Unload trailers with power tools such as electric pallet jack.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill level.
- Stocked shelves, racks, and cases with new or transferred merchandise.
Bathroom Cleaner
ABM Industries
Milwaukee
11.2019 - 03.2020
- Cleans bathrooms with top to bottom technique. (High/low Dusting, Stainless, Mirrors, counters/sinks, garbage, toilets, floors)
- Executed detailed cleaning tasks, including high dusting, stainless steel polishing, drain clearing, and edging behind toilets.
- Prepared cart with cleaning supplies and organized mop bucket for efficient bathroom cleaning.
- Restocked paper products and soap in bathrooms and kitchens to maintain cleanliness and hygiene standards.
Deep Cleaner
Jenny Watry (Manager)
Milwaukee
01.2012 - 12.2016
- Established and maintained clean and comfortable environments in apartment buildings by vacuuming; cleaning windows and dusting.
- Serviced bathrooms; Including Sanitizing surfaces, Bathtub, Toilet, Sink; Sweep/mop.
- Complete detail in Kitchen Areas, Stove;Fridge, Cabinets/Pantry; Sweep/Mop.
- Applied correct chemical solutions and used proper equipment to avoid damage.
- Cleans baseboards; Dusts fans; Air conditioner; Tops of ceiling fan; Cob webs.
Crew Member
Taco John’s
Waukesha
05.2015 - 05.2016
- Took customer orders promptly, ensuring accurate cash and credit handling.
- Handled food and service complaints effectively, enhancing customer loyalty.
- Maintained clean, sanitized and well organized food preparation zone to promote store efficiency.
- Executed shift change tasks daily to maintain store organization and efficiency.
- Washed and sanitized dishes in kitchen area to maintain cleanliness.
Education
Some College (No Degree) - Cybersecurity
Google’s Coursea
06-2026
High School Diploma -
North High School
Waukesha, WI01-2016
Skills
- Customer Service
- Time Management
- Attention To Detail
- Conflict Resolution
- Active listening
- Technical communication
- Effective communication
- Problem Solving Techniques
- Critical Thinking
Timeline
Front Desk
Caliber Collision
11.2024 - Current
Server
Mexic103
08.2024 - 11.2024
1st Shift Supervisor
UG2
01.2023 - 05.2024
3rd Shift Supervisor
ABM Industries
06.2022 - 01.2023
3rd shift General Cleaner
ABM Industries
06.2021 - 06.2022
Stocking T.A
Walmart
05.2020 - 04.2021
Bathroom Cleaner
ABM Industries
11.2019 - 03.2020
Crew Member
Taco John’s
05.2015 - 05.2016
Deep Cleaner
Jenny Watry (Manager)
01.2012 - 12.2016
Some College (No Degree) - Cybersecurity
Google’s Coursea
High School Diploma -
North High School