Miguel Rivera-Cintron
Kissimmee,FL
Summary
Experienced Program Manager skilled in managing functional operations and projects related to testing and logistics. Offering with 10+ years of experience. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Profound experience within the Tolling and Transportation industries, wireless applications, and development of material for instructional and safety purposes. Proven leader ready to make hard decisions and contribute to the organization's long-term success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
SYSTEMS ENGINEER /TRAINING PROGRAM MANAGER
FDOT
Ocoee, FL
12.2010 - Current
- Managed to deliver tolls system's training statewide over 100 employees.
- Provide technical support expertise on toll collection systems and safety standards for Florida's Turnpike toll support personnel by promoting "accident-free" work environment.
- Collaborate with Tolls Research and Testing Facility and field support group to keep up with understanding of new transportation technology and business challenges and needs.
- Analyze over 45 assessments/year, compile reports and provide management with informed feedback.
- Look for and drive improvements to instructing, mentoring and coaching.
- Create instructional materials for best practices.
- Gathered data about course success and participant experiences to help with future course planning.
- Work with management to identify, plan, align and address training needs.
SUNWATCH OPERATIONS SUPERVISOR/MANAGER
FDOT
Ocoee, FL
03.2003 - 12.2010
- Managed and implemented "Images Over Network" project comprised of multi-departments, cross-functional teams focused on process gap analysis and resolved Turnpike's mission-critical challenges to comply with "All Electronic Tolling" project requirements nationally.
- Coordinated and supervised contractor's activity to ensure compliance with department's policies.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase toll revenue.
- Recognized by Davis Productivity “Technology Advancement Award” for designing, coordinating and implementing first networked "Violation Enforcement System" statewide which saved over $1.5M on design concept.
- Formulated processes to improve assistance to support groups, resulting in reduction of toll equipment downtime and revenue loss.
- Provided remote access support to lane software applications and managed special projects.
- Developed standard operating procedures including technical bulletins for field support technicians.
Education
No Degree - Certified Public Manager
Florida State University
Tallahassee, FL06.2007
Bachelor of Science - Electronic Technology
University of Puerto Rico - Bayamon
Bayamon, PR05.1993
Skills
- Standard Operating Procedures Proficient
- Training Materials and Documentation
- Program Support
- Instructional Design
- Verbal and Written Communication
- Program Management
- Written Documentation
- Company Policy Compliance
- Contract management practices and budget planning principles
- Strong communication skills
- Vast knowledge in research and development practices
- High involvement in multi-group collaboration
- Team Player
- Multitask
- Hardware Integration
- Hardware and Software Installation
- Technical Support
- Project Management
- Application Testing
- User Support
- Technical Writing
- Diagnosis and Troubleshooting
- TCP/IP Protocol
- Testing Procedure Development
- Systems Evaluation
- Lab and Field Testing
- Client Service and Support
- Operations Analysis
- Technical Support and Assistance
Certification
- Certified PV Associate, North American Board of Certified Energy Practitioners - April, 2021
- OSHA-30HR Outreach Construction Industry, International Association for Continuing Education - April, 2021
- Certified Fiber Optics Professional Installer, Electronics Technicians Association - November, 2019
- Certified Aerial Lift / Forklift Platform Instructor, Crane Tech, LLC. - November, 2018
- Certified FDOT Instructor, DOT District 5 - March, 2016
- TSA Level-2 Security Clearance
Accomplishments
- Certified more than 70 employees on mandatory Aerial Work Platforms within 6 months to bring department technical personnel in compliance.
- Davis Productivity "Technology Advancement Award" achievement by completing the "Images Over Network" project with 100% accuracy, efficiency and 2 months ahead of deadline.
Languages
English
Full Professional
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
SYSTEMS ENGINEER /TRAINING PROGRAM MANAGER
FDOT
12.2010 - Current
SUNWATCH OPERATIONS SUPERVISOR/MANAGER
FDOT
03.2003 - 12.2010
No Degree - Certified Public Manager
Florida State University
Bachelor of Science - Electronic Technology
University of Puerto Rico - Bayamon
- Certified PV Associate, North American Board of Certified Energy Practitioners - April, 2021
- OSHA-30HR Outreach Construction Industry, International Association for Continuing Education - April, 2021
- Certified Fiber Optics Professional Installer, Electronics Technicians Association - November, 2019
- Certified Aerial Lift / Forklift Platform Instructor, Crane Tech, LLC. - November, 2018
- Certified FDOT Instructor, DOT District 5 - March, 2016
- TSA Level-2 Security Clearance
Similar Profiles
Jason SummerfordJason Summerford
Rail and Safety Inspector at FDOTRail and Safety Inspector at FDOT
Christopher NouguesChristopher Nougues
Equipment Operator at FDOTEquipment Operator at FDOT
Otto ManziOtto Manzi
Access Permit Coordinator at FDOTAccess Permit Coordinator at FDOT