Ma-Jassie W. Kpankpala
Richmond,VA
Summary
With a robust background as a Medical Assistant at Bon Secours Mercy Health, I excel in patient care and EMR systems, demonstrating exceptional organizational and communication skills. My experience spans clinical to administrative, significantly enhancing patient satisfaction and operational efficiency. Proficient in medical scheduling and patient triage, I am known for my adaptability and patient-focused approach.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Assistant
Bon Secours Mercy Health
Richmond, USA
03.2022 - 09.2023
- Take Vitals
- Use EMR
Certified Medical Assistant
ProspectBlue
Richmond, USA
01.2021 - 02.2022
- Taking Medical Assistant
- Explain Treatment Procedures
- Using EMR
- Collecting Laboratory Specimens
- Take Vital Signs
Medical Assistant
VCU Health System
Richmond, USA
03.2021 - 11.2021
- I was a float medical assistant
Front Desk Agent, Days
Days Inn
Lanham, USA
01.2016 - 03.2019
- Registering guest
- Booking guest in and out their room
Cashier
Kroger Co
Richmond, USA
07.2011 - 06.2015
- Greeting costumer
- Collecting payment using scanning devices
- Answering to costumer inquiries
- Accepting costumer return
Sales Associate
Dots
Richmond, USA
05.2008 - 11.2011
- Put price tags on clothes
- Handle cash register
- Count money in cash register
- Issue refund credit card, or change due to costumer
Education
Bachelor's Degree - Social Work
Virginia Commonwealth University
Richmond, VA05-2026
Asocial of Science - Social science pre social work
J Sargeant Reynolds Community College
Richmond, VA12.2023
Skills
- Scheduling
- Receptionist
- Experience administering injections
- Medical office experience
- Venipuncture
- Medical scheduling
- EHR systems
- Patient Care
- Laboratory Experience
- Vital Signs
- Phlebotomy
- Insurance Verification
- Epic
- EMR Systems
- Medical Records
- Conflict Management
- Basic life support
- Patient service
- Medication administration
- Hospital experience
- Intake
- Organizational skills
- Communication skills
- Medical records
- Front desk
- Customer service
- Specimen collection / processing
- EMR systems
- Conflict management
- Hospitality
- Teaching
- Writing skills
- Case management
- Sales
- Microsoft Office
- Motivational interviewing
- Supervising experience
- Mentoring
- Experience with children
- Behavioral health
- Gender issues counseling
- Cash register
- Vital signs
- Social work
- Crisis Intervention
- Ability to work under pressure
- Decision making
- Time management
- Self motivation
- Conflict resolution
- Leadership
- Adaptability
- Check-in coordination
- Medical office administration
- Patient-focused care
- Patient triage
- Clinical and administrative support
Certification
- CCMA Certification
- BLS Certification
References
References available upon request.
Timeline
Medical Assistant
Bon Secours Mercy Health
03.2022 - 09.2023
Medical Assistant
VCU Health System
03.2021 - 11.2021
Certified Medical Assistant
ProspectBlue
01.2021 - 02.2022
Front Desk Agent, Days
Days Inn
01.2016 - 03.2019
Cashier
Kroger Co
07.2011 - 06.2015
Sales Associate
Dots
05.2008 - 11.2011
Bachelor's Degree - Social Work
Virginia Commonwealth University
Asocial of Science - Social science pre social work
J Sargeant Reynolds Community College
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