MA. AGNES ESGUERRA
Fair Lawn,NJ
Summary
High performing Customer Service Representative with over 5 years of experience in fast-paced environments, excellent in resolving customer inquiries and enhancing satisfaction through effective communication and problem-solving skills. Committed to lifelong learning and going the extra mile to facilitate continuous improvement.
Overview
8
8
years of professional experience
Work History
Trade Processor - UK Crest Settlement and Unit Trust Settlement
HSBC Philippines
04.2021 - 11.2022
Customer Service Representative
HSBC Philippines
09.2018 - 03.2021
- Company Overview: (M&S Bank Account)
- (M&S Bank Account)
Customer Service Representative
Concentrix Daksh Philippines
05.2016 - 08.2018
- Company Overview: (Key Bank Account)
- (Key Bank Account)
Customer Service Representative/Technical Support
Concentrix Daksh Philippines
02.2015 - 04.2016
- Company Overview: (Bell Canada Account)
- (Bell Canada Account)
Education
Anatomy and Physiology Course -
AHIMA
11.2023
BS Tourism -
Centro Escolar University
New Era University
Pathophysiology and Pharmacology Course -
AHIMA
11.2024
Medical Terminology Course -
AHIMA
06.2024
Skills
- Ability to work on own initiative
- Teamwork
- Interpersonal skills
- Verbal communication
- Written communication
- Quick learner
- Ability to work under pressure
- Computer literacy
- MS Word
- Excel
- Power Point
Accomplishments
- 2019 Quarter 3 Golden Circle Awardee
- 2019 Quarter 4 Golden Circle Awardee
- 2020 Quarter 1 Golden Circle Awardee
- 2020 Quarter 3 Golden Circle Awardee
- 2020 Quarter 4 Golden Circle Awardee
- Barometer Award: Manager’s Player of the Month, 10/01/20
- M&S Bank Digital Advocate
- One of the Bubble Master (2019 – 2020)
Training
- UK Crest Settlement Training, 04/01/21
- Cross-trained to Unit Trust Settlement, 11/01/21
- M&S Bank Credit Card Training, 09/01/18
- Key Bank Digital Banking Training, 05/01/16
Languages
English
Professional Working
Timeline
Trade Processor - UK Crest Settlement and Unit Trust Settlement
HSBC Philippines
04.2021 - 11.2022
Customer Service Representative
HSBC Philippines
09.2018 - 03.2021
Customer Service Representative
Concentrix Daksh Philippines
05.2016 - 08.2018
Customer Service Representative/Technical Support
Concentrix Daksh Philippines
02.2015 - 04.2016
BS Tourism -
Centro Escolar University
New Era University
Pathophysiology and Pharmacology Course -
AHIMA
Medical Terminology Course -
AHIMA
Anatomy and Physiology Course -
AHIMA
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