Maaike Goudy
Hilo
Summary
Dynamic professional dedicated to delivering exceptional service with a strong focus on customer satisfaction. Proven ability to resolve issues effectively while fostering a positive environment for both coworkers and guests. Extensive experience in tourism and customer service, contributing to enhanced guest experiences and team morale.
Overview
8
8
years of professional experience
Work History
Innkeeper
Kulaniapia Falls
Hilo
03.2026 - Current
- Efficiently managed guest check-ins and check-outs with a focus on courtesy.
- Assisted in planning and hosting events, enhancing guest experiences at property.
- Provided timely customer service by addressing complaints effectively.
- Maintained clean, safe, and comfortable environment for all guests.
- Prepared guest rooms by changing linens, vacuuming carpets, and dusting furniture.
- Monitored security cameras to ensure safety throughout property.
- Greeted guests and facilitated seamless check-in and check-out processes.
- Tracked inventory of cleaning supplies, linens, and towels for daily operations.
Tour Driver/Guide- Seasonal Full Time
Holland America & Princess Cruise Lines
Denali
03.2025 - 09.2025
- Conducted guided tours along scenic Alaskan routes, delivering engaging narratives and insights into local history and culture
- Tailored commentary for diverse audiences, creating a fun, informative, and memorable experience
- Addressed guest inquiries and logistical needs, ensuring safety and hospitality standards were upheld
- Safely transported guests in a 45 foot long motorcoach around Alaska and the Denali Area
Peace Corps Volunteer - Full Time
Peace Corps
Kyrgyz Republic
06.2024 - 09.2024
- Completed an intensive 11-week pre-service training focused on community integration, health, safety and security, and technical training
- Achieved Intermediate Mid proficiency in the Kyrgyz Language based on the American Council on the Teaching of Foreign Languages Scale
- Prepared to co-teach alongside local Kyrgyz English teachers to children in 3rd to 11th grades
Tour Operator - Full Time
Educational Tours and Travel
St. George
06.2021 - 06.2024
- Budgeted, quoted, and designed brochures to advertise tours for high schools, middle schools, dance companies, and senior groups according to their interests
- Communicated closely and negotiated prices with multiple vendors to arrange itineraries and budgets that fit the group's needs
- Reviewed and negotiated contracts
- Escorted groups on tour to ensure activities ran smoothly
- Attended SYTA 2022 to network with vendors
Customer Service, Cashier, and Online Ordering Associate - Full Time
Lee’s Marketplace
Logan
04.2020 - 05.2021
- Uphold Lee’s exacting retail schematics and marketing standards
- Served 40+ customers per hour; fulfilled 10+ online orders and 6 deliveries per shift
- Alerted store manager for customer purchase requests
- 100% accuracy in daily transaction reconciliation since April 2018
Certified Paraprofessional Educator - Part Time, 20 hours per week
Majestic Fields Elementary
Washington
09.2018 - 06.2019
- Supported up to 10 children with disabilities through tailored instructional, behavioral, and educational strategies
- Assisted in writing IEPs with parents, teachers, and school administrators to comply with the State of Utah laws and regulations
- Conducted DIBELS assessments to monitor and evaluate academic progress regularly
- Delivered one-on-one Reach 4 Reading instruction to K-6 students, enhancing literacy skills
Education
Bachelor’s - International Studies, Spanish
Utah State University
Logan, Utah01-2021
Associate of Arts - General Studies
Dixie State University
St. George, Utah01-2019
Skills
- Hospitality operations
- Online booking management
- Guest relations
- Event transportation coordination
- Hospitality budgeting
- Inventory management
- Facility maintenance oversight
- Guest experience enhancement
- Team leadership
- Task delegation expertise
- Problem solving strategies
- ESL volunteer teaching
- Learning plan development
Items Of Note
- Deans List Graduate Spring 2021
- Worktrade farm volunteer at Kulaniapia falls
- Volunteered at the American West Heritage Center in Wellsville, Utah
- Participated in the 4-H Dixie Junior Livestock Show for three years, Washington County Fairgrounds; awarded showmanship ribbons and $3,500
- Commended Scholar award in the Distinguished Achievement Plan program in high school
- Participated in the International Government and Politics Department at USU
- International Travel to over 15 countries and lived in 4
Languages
English
Native/ Bilingual
Spanish
Limited
Portuguese
Limited
Timeline
Innkeeper
Kulaniapia Falls
03.2026 - Current
Tour Driver/Guide- Seasonal Full Time
Holland America & Princess Cruise Lines
03.2025 - 09.2025
Peace Corps Volunteer - Full Time
Peace Corps
06.2024 - 09.2024
Tour Operator - Full Time
Educational Tours and Travel
06.2021 - 06.2024
Customer Service, Cashier, and Online Ordering Associate - Full Time
Lee’s Marketplace
04.2020 - 05.2021
Certified Paraprofessional Educator - Part Time, 20 hours per week
Majestic Fields Elementary
09.2018 - 06.2019
Bachelor’s - International Studies, Spanish
Utah State University
Associate of Arts - General Studies
Dixie State University