Summary
Overview
Work History
Education
Skills
Volunteer Experience
Awards/Certifications
Languages
Timeline
Generic

Maalik Albutmeh

Castro Valley,California

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

6
6
years of professional experience

Work History

Manager

EZ Carz
San Leandro
12.2023 - Current
  • Managed and maintained relationships with clients to ensure satisfaction and repeat business
  • Consistently met and exceeded sales targets by utilizing effective negotiation and closing techniques
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues
  • Collaborated with team members to achieve team sales goals and foster a positive work environment
  • Utilized strong communication skills to effectively promote products and upsell to customers
  • Assisted in visual merchandising and store layout to enhance the overall shopping experience for customers

Salesman/ Manager

Zaza Motors
San Leandro
01.2019 - 12.2023
  • Maintain a friendly, outgoing attitude: directing customers to products based on their needs, exceeding sales targets
  • Answer customer questions completely and efficiently, enhancing customer satisfaction and resulting in 97% positive reviews
  • Demonstrates vehicle features and takes customers on test drives
  • Demonstrates automobiles by explaining warranties and services
  • Closes sales by overcoming objections, asking for sales, negotiating prices, and completing sales and purchasing contracts
  • Provides sales management information by completing reports

Secretary

J&M Wholesale
San Leandro
06.2018 - 12.2018
  • Delivered exceptional customer service in a face-paced environment by directing 100+ daily inquiries through the phone and email leading to increased efficiency and unparalleled client experiences
  • Direct client inquiries, Resolve conflicts, and confirm appointments with external offices
  • Design, manage, and deliver implementation of an innovative new filing system that increased efficiency across teams by 25%, while maintaining exceptional organization and attention to detail throughout the transition process

Sales Associate

Moe Sports
Hayward
05.2018 - 08.2018
  • Maintained a clean and organized inventory along with curated displays of rotating seasonal clothing and accessories
  • Anticipate customer needs and provided them with high quality service while upholding brand standards and honor
  • Guided customers through the process of finding their ideal styles
  • Handled POS systems including credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow
  • Actively informed about latest sales offering and loyalty programs

Education

Bachelors Degree - Kinesiology (Inclusive Physical Activity in Communities)

San Jose State University
San Jose
12.2024

Skills

  • G Suite
  • IOS
  • Windows
  • Networking
  • Communicative
  • Problem-Solver
  • Strategic Planning
  • Teamwork and Collaboration

Volunteer Experience

  • After-School Program Volunteer, Key Academy (Key Success After School Program) September 2024-Present. Supported after-school program activities focused on academic and physical development for elementary and middle school students., Assisted in organizing and supervising recreational activities, promoting teamwork, and encouraging physical activity., Worked with students individually and in groups, providing homework assistance and guidance on various subjects.
  • Volunteer Activity Leader, Adapted Physical Activity with Young Adults (Wilson High School), September 2024-Present. Assisted in developing and leading adaptive physical activity programs for teenagers with disabilities and special needs., Created engaging lesson plans for workouts, exercises, and sports, promoting fitness and social interaction., Fostered a positive and inclusive environment that encouraged participants to improve their physical abilities and build confidence.
  • Volunteer Program Trainer, Sammy Fit, January 2023- June 2023. Designed and led lesson plans for workouts, exercises, and sports tailored to children with disabilities and special needs., Created adaptive physical activities to promote fitness, motor skills, and social interaction among participants., Worked closely with individual children to provide personalized support, ensuring an inclusive and engaging environment.
  • Volunteer Trainer, Sammy Fit, August 2023 - December 2023. Led and organized lesson plans for workouts, exercises, and sports, tailored to adults with disabilities and special needs., Ensured participants stayed active by creating adaptive fitness programs that promoted both physical well-being and personal growth., Fostered an inclusive environment by providing individualized support and modifications to meet participants' diverse needs.
  • Aquatic Program Volunteer, Sammy Splash, August 2023, December 2023, Developed and led swimming lessons and water-based exercises for children with disabilities and special needs., Organized and conducted aquatic workouts, ensuring both physical activity and enjoyment in a safe environment., Supervised the pool area to ensure participant safety and provided individualized support to enhance swimming skills.
  • Coach, All Saints Basketball Program, January 2019- December 2022. Coach and trained 7th grade girls fundamental skills of basketball while ensuring they had a great time., Coach and trained 4th grade boys fundamental skills of basketball while ensuring they had a great time., Mentored younger kids on sportsmanship and teamwork., Put in place exercise and training programs that improved individual and team performance.
  • Tutor, Team NBA Tutor (Leadership Highschool) October 2018- December 2022. Provide interactive one on one tutoring sessions across various subjects and assist in development of stronger learning and studying techniques, while enhancing communications and active listening skills., Clarified student's misunderstanding in homework, projects, test preparation, papers, research, and other academic tasks., Reviewing classroom and curricular topics and assignments.

Awards/Certifications

  • Vehicle Salesman License
  • 2x Salesman of the Year
  • 2x Customer Satisfaction Reward

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual
Spanish
Limited

Timeline

Manager

EZ Carz
12.2023 - Current

Salesman/ Manager

Zaza Motors
01.2019 - 12.2023

Secretary

J&M Wholesale
06.2018 - 12.2018

Sales Associate

Moe Sports
05.2018 - 08.2018

Bachelors Degree - Kinesiology (Inclusive Physical Activity in Communities)

San Jose State University
Maalik Albutmeh