Open To Work
Maanami Matthews
Dallas,Texas
Work Preference
Summary
Senior Event Producer with extensive experience at Meritage Events, specializing in project management and client relations. Developed and implemented innovative strategies that significantly improved event execution and client satisfaction. Skilled in budgeting and team leadership, ensuring successful outcomes through strategic planning and effective communication.
Overview
19
19
years of professional experience
Work History
Senior Event Producer
Meritage Events
01.2024 - 02.2026
- In this expanded role within the organization, managed largest account coordinating multiple programs throughout the year, including sales meetings and international incentive trips.
- As lead contact for external clients, was responsible for the event from planning to execution. This included creating event scope and vision, to the detailed timelines and budgets for events to on-site execution and program closeout.
- Onboarded new team members, ensuring compliance with company standards and processes.
- Collaborated with leadership for company rebranding efforts, creating operation procedures and training on implementation.
Event Producer
Meritage Events
01.2021 - 01.2024
- Coordinated logistics for programs, ensuring seamless execution through collaboration with multiple vendors and focus on client satisfaction.
- Executed programs of various sizes & complexities throughout the country.
- Cultivated relationships with key partners to drive company growth and expand event opportunities.
- Delivered timely and accurate accounting to clients and vendors for all events, enhancing financial transparency.
Experience Manager
Meritage Events
05.2021 - 01.2022
- Coordinated global programs, facilitating seamless execution across multiple locations.
- Supported staff with technical and administrative needs for event operations, enhancing overall event execution.
- Managed accounting process, ensuring accurate financial details for vendors and clients.
Director of Event Technology
The Ritz-Carlton, Dallas
09.2018 - 10.2020
- Directed event technology and meeting management, elevating guest experience through innovative solutions.
- Managed audio visual sales and operations across hotel, ensuring seamless integration of technology for events.
- Surpassed Audio Visual profit goals while maintaining low controllables and supplemental costs.
- Achieved the Forbes Five Star designation in 2019, becoming the first and only hotel in Texas to earn this honor.
Meetings & Special Events Manager
The Ritz-Carlton, Dallas
05.2011 - 01.2020
- Earned a Platinum distinction in Marriott’s Golden Circle achievements in 2019, exceeding metrics for Meeting Planner Satisfaction and Banquet Revenue, while leading the Event Technology department.
- Cultivated relationships with Meeting Planners, Event Professionals, and Local Vendors to execute exceptional events of varying sizes and complexities.
- Spearheaded implementation of Meeting Services App, ((chime)), as property administrator to enhance event management efficiency.
- Managed from proposal to implementation the transition from MeetingMatrix to the Social Tables platform for all of our diagrams.
- Developed training protocol for new Meetings & Special Events team members to ensure adherence to Ritz-Carlton service excellence standards.
Administrative Assistant, Meetings & Special Events
The Ritz-Carlton, Dallas
04.2008 - 05.2011
- Developed training programs for new hires in Meetings & Special Events & Event Technology.
- Trained 10 new hires on systems, processes, and Ritz-Carlton culture to enhance onboarding experience.
- Invited by Leadership to contribute to the Quality Improvement Team focused on improving engagement scores for events.
- Supported Director and two Managers with event detailing administrative tasks to ensure smooth execution.
Event Technology Technician
The Ritz-Carlton, Dallas
08.2007 - 10.2008
- Coordinated set-up and teardown of audio-visual equipment for group and catering programs, ensuring seamless event execution.
- Installed and configured audiovisual equipment for events and meetings.
- Provided technical support for staff and guests during hotel functions.
- Maintained hotel technology systems to ensure optimal performance and reliability.
- Researched equipment and event technology while consulting technical experts to enhance knowledge and effectiveness in role.
Business Center Attendant
The Ritz-Carlton, Dallas
08.2007 - 04.2008
- Welcomed guests at The Ritz-Carlton, Dallas, ensuring a memorable first impression.
- Greeted guests and ensured a welcoming environment at luxury resort.
- Assisted guests with inquiries, providing exceptional customer service and support.
- Maintained cleanliness and organization of recreational areas for guest enjoyment.
- Troubleshot and resolved technical issues with computers, printers, and fax machines, minimizing downtime for staff and guests.
Education
Business Management - Women’s Studies
Stony Brook University
Stony Brook, NYCertificate in Hospitality & Tourism Management -
Florida Atlantic University
Skills
- Project management and logistics
- Budgeting and financial oversight
- Client relationship management
- Reporting and analytics
- System implementation
- Administrative support
- Team leadership
- Human resources management
- Training and development
- Communication skills
- Risk management
Accomplishments
- 2019, Marriott’s Golden Circle Platinum Achievement
- 2017, Hotel Association of North Texas HOSPY Awards Manager of The Year Nominee (Only RC Candidate)
- 2016, The Ritz-Carlton, Dallas Leader Of The Quarter
- 2009, Hotel Association of North Texas HOSPY Awards Front of House Nominee (Only RC Candidate)
- 2008, The Ritz-Carlton, Dallas Five Star Of The Quarter
Education Professional Development
- Stony Brook University, Stony Brook, NY, Business Management, Women’s Studies
- Florida Atlantic University, Certificate in Hospitality & Tourism Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Event Producer
Meritage Events
01.2024 - 02.2026
Experience Manager
Meritage Events
05.2021 - 01.2022
Event Producer
Meritage Events
01.2021 - 01.2024
Director of Event Technology
The Ritz-Carlton, Dallas
09.2018 - 10.2020
Meetings & Special Events Manager
The Ritz-Carlton, Dallas
05.2011 - 01.2020
Administrative Assistant, Meetings & Special Events
The Ritz-Carlton, Dallas
04.2008 - 05.2011
Event Technology Technician
The Ritz-Carlton, Dallas
08.2007 - 10.2008
Business Center Attendant
The Ritz-Carlton, Dallas
08.2007 - 04.2008
Business Management - Women’s Studies
Stony Brook University
Certificate in Hospitality & Tourism Management -
Florida Atlantic University