Maariyah Román
Bethlehem,PA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
Work History
Customer Service Representative
JWMSpices
Thomasville, North Carolina
08.2025 - 09.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Educated customers on product features and benefits during interactions.
- Collaborated with team members to improve service delivery processes.
- Maintained knowledge of products to answer customer questions accurately.
- Processed customer orders and returns efficiently in the system.
- Resolved customer complaints by providing effective solutions promptly.
Volunteer
Islamic Society of Western Massachusetts
West Springfield, Massachusetts
03.2025 - 04.2025
- Engaged with community members to promote cultural awareness and inclusivity.
- Collaborated with team members to enhance volunteer recruitment efforts.
- Facilitated communication between staff and volunteers for event coordination.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Helped with prep, set up, and breakdown of community and public events.
- Offered support and assistance to community members.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Provided assistance to staff in the daily operations of the organization.
Education
Penn Foster Career School
Scranton, PASkills
- Customer service
- Conflict resolution
- Team collaboration
- Event coordination
- Communication skills
- Relationship building
- Problem solving
- Complaint resolution
- Dispute resolution
- Conflict mediation
- Hospitality and accommodation
- Adaptability and flexibility
- Money handling
- Coordination
- Customer consulting
Languages
English
Native language
English
Proficient (C2)
C2
Spanish
Upper Intermediate (B2)
B2
Affiliations
- Sewing
- Auto Mechanics
- Henna
- Writing books
Timeline
Customer Service Representative
JWMSpices
08.2025 - 09.2025
Volunteer
Islamic Society of Western Massachusetts
03.2025 - 04.2025
Penn Foster Career School