Summary
Overview
Work History
Education
Skills
Projects And Hands On Experience
References
Timeline
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Maaz Rahman

Buffalo,NY

Summary

Experienced technical support professional with a strong focus on customer service excellence. Proven track record in troubleshooting and resolving technical issues while achieving high customer satisfaction ratings.

Overview

5
5
years of professional experience

Work History

Sales Advisor - Computers Department

Best Buy
Buffalo, USA
10.2025 - Current
  • Specialized in providing expert advice on computer hardware, software, and accessories.
  • Guided customers in selecting compatible products based on technical needs
  • Delivered troubleshooting and setup support, enhancing user experience through tailored technical recommendations

Customer Service Professional (CSP)

H&R Block
Buffalo, USA
01.2024 - Current
  • Delivered customer support in fast-paced office environment, ensuring timely assistance
  • Troubleshot and resolved technical issues for office systems and staff, enhancing user experience
  • Maintained operational efficiency by quickly addressing hardware/software problems, minimizing downtime
  • Assisted with system setup and maintenance in office environments.

Geek Squad Agent

Best Buy
Buffalo, NY
01.2021 - 04.2021
  • Diagnosed and repaired computer hardware and software issues
  • Assisted with installations, upgrades, and system optimizations

Education

B.S. - Electrical Engineering

University at Buffalo
03-2026

Skills

  • Windows OS Installation & Support
  • Troubleshooting & Debugging Systems
  • Driver Installation & System Setup
  • Networking Basics
  • Computer Hardware Assembly & Repair
  • Linux operation
  • Personal Server Setup & Maintenance
  • Virtualization Technologies
  • BIOS Installation & Configuration

Projects And Hands On Experience

  • Built multiple custom PCs, conducting detailed research to ensure component compatibility (CPU, GPU, motherboard, RAM, PSU)
  • Installed and configured BIOS/firmware and performed system-level troubleshooting
  • Designed and maintained a personal server using repurposed hardware
  • Learned and utilized Linux for server management, configuration, and operation

References

  • Sayeeda Sharmin, Former Supervisor, H&R Block, sayeeda.sharmin@tax.hrblock.com, 716-507-3095
  • Michelle Lobuzzetta, Senior Tax Professional / Schedule Manager, H&R Block, michelle.lobuzzetta@tax.hrblock.com, 716-479-8529

Timeline

Sales Advisor - Computers Department

Best Buy
10.2025 - Current

Customer Service Professional (CSP)

H&R Block
01.2024 - Current

Geek Squad Agent

Best Buy
01.2021 - 04.2021

B.S. - Electrical Engineering

University at Buffalo
Maaz Rahman