Experienced technical support professional with a strong focus on customer service excellence. Proven track record in troubleshooting and resolving technical issues while achieving high customer satisfaction ratings.
Overview
5
5
years of professional experience
Work History
Sales Advisor - Computers Department
Best Buy
Buffalo, USA
10.2025 - Current
Specialized in providing expert advice on computer hardware, software, and accessories.
Guided customers in selecting compatible products based on technical needs
Delivered troubleshooting and setup support, enhancing user experience through tailored technical recommendations
Customer Service Professional (CSP)
H&R Block
Buffalo, USA
01.2024 - Current
Delivered customer support in fast-paced office environment, ensuring timely assistance
Troubleshot and resolved technical issues for office systems and staff, enhancing user experience
Maintained operational efficiency by quickly addressing hardware/software problems, minimizing downtime
Assisted with system setup and maintenance in office environments.
Geek Squad Agent
Best Buy
Buffalo, NY
01.2021 - 04.2021
Diagnosed and repaired computer hardware and software issues
Assisted with installations, upgrades, and system optimizations
Education
B.S. - Electrical Engineering
University at Buffalo
03-2026
Skills
Windows OS Installation & Support
Troubleshooting & Debugging Systems
Driver Installation & System Setup
Networking Basics
Computer Hardware Assembly & Repair
Linux operation
Personal Server Setup & Maintenance
Virtualization Technologies
BIOS Installation & Configuration
Projects And Hands On Experience
Built multiple custom PCs, conducting detailed research to ensure component compatibility (CPU, GPU, motherboard, RAM, PSU)
Installed and configured BIOS/firmware and performed system-level troubleshooting
Designed and maintained a personal server using repurposed hardware
Learned and utilized Linux for server management, configuration, and operation
References
Sayeeda Sharmin, Former Supervisor, H&R Block, sayeeda.sharmin@tax.hrblock.com, 716-507-3095