Mabel Brink

• Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
• Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
• Established positive relationships with customers through effective communication techniques.
• Established relationships with existing customers to promote new product or service opportunities.
• Managed client accounts, ensuring satisfaction and retention through regular communication and problem resolution.
• Responded to customer inquiries and complaints, providing timely and effective solutions to maintain high service standards.

• Managed relationships with high-net-worth individuals in order to build trust and loyalty towards the bank's brand.
• Identified opportunities to increase customer satisfaction by providing exceptional service.
• Attended weekly meetings with senior management team members to discuss current issues or initiatives related to private banking business activities.
• Developed and maintained a portfolio of high-value clients, achieving high levels of client satisfaction and retention.
• Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads

• Responsible for servicing and growing over 200 relationships in the areas of deposits, loans, and mortgages.
• Created loyal client base by delivering extraordinary service while considering client's needs, consistently meeting or exceeding service level expectations.
• Identified and utilized alternative solutions or creative methods to resolve issues.
• Solid decision maker that researches, weights and balances risk considering client impact and financial requirements.

• Responsible for review of all fraud related issues, addressing deficiencies for the Region.
• Coordinated information, training, logistical planning and project work.
• Resolved complex problems requiring initiative and independent decision-making.

• Responsible for day to day operations of the branch, acting in branch manager's absence as needed.
• Closely monitored operating policies and procedures to ensure compliance.
• Directly supervised a staff of 13 and all of their functions.

• Developed Operating Policy and Procedures for the bank.
• Responsible for Certificate of Deposit System Conversion, which included, development, testing and training.
• Liaison to Training Department for new accounts and products.

Started as a teller and held several positions until promoted to Branch Operations Officer.