Mabel Garcia
CSR/Process Lead
Phoenix,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Process Lead
Stitch Fix
Phoenix, AZ
05.2022 - Current
- Observed safety practices and upheld standards.
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Inspected products to maintain quality and efficiency.
- Inspected finished products for quality and adherence to customer specifications.
- Scheduled appropriate number of employees to complete production line tasks.
- Engaged with team members daily to go over production goal and efficiency.
- Worked closely with supervisor team to make sure day to day activities and goals were met.
- Managed team ranging from 7 to 35 workers on any given day.
- Point of contact to resolve any problems that arose for team members daily.
CSR
Stitch Fix
Phoenix, AZ
05.2019 - 05.2022
- Answered 50+ Zendesk tickets daily to make sure client needs were met.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial accounts.
- Responded to customer requests for products, services and company information.
- Effective liaison between customers and internal departments.
- Trained staff on operating procedures and company services.
- Sought ways to improve processes and services provided.
- Delivered prompt service to prioritize customer needs.
- Facilitated inter-departmental communication to effectively provide customer support.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Managed timely and effective replacement of damaged or missing products.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided ongoing guest service.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Used multiple in house systems to provide accurate and timely responses to CX team.
Associate
Stitch Fix
Phoenix, AZ
01.2016 - 05.2019
- Cross trained in various areas of warehouse.
- Met daily and weekly production goals.
- Troubleshot minor issues with equipment and tools.
- Help train new associates.
- Preparing and completing warehouse orders for delivery or pickup according to schedule.
- Receiving and processing warehouse stock products.
- Performing warehouse inventory controls and keeping quality standards high for audits.
- Communicate and cooperate with supervisors and coworkers.
- Follow quality service standards and comply with procedures, rules and regulations.
- Established metrics for previous non-measurable roles.
- Created and implemented FIFO training that helped increase production by 10%.
Homeworker Coordinator
Velocity Fulfillment
Tempe, AZ
11.2015 - 01.2016
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Gathered and organized materials to support operations.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Organized thousands of pieces of mail daily, verified that all contents were in package.
- Worked closely with homeworkers to make sure quotas were met and all mail had been sorted.
- Made new daily plan to meet all homeworker needs.
- Processed and fixed all mail that was keyed incorrectly.
- Gave feedback when mistakes were made and how to correct for future instances.
Education
High School Diploma -
Mountain View High School
Mesa, AZ 08.2005 - 05.2008
Skills
Taking inventory
Processes implementation
Communication skills
Time management
Critical thinking
Problem solving
Strong work ethic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Process Lead
Stitch Fix
05.2022 - Current
CSR
Stitch Fix
05.2019 - 05.2022
Associate
Stitch Fix
01.2016 - 05.2019
Homeworker Coordinator
Velocity Fulfillment
11.2015 - 01.2016
High School Diploma -
Mountain View High School
08.2005 - 05.2008