Mabel Herrera
Sr Universal Banker
Manassas,VA
Summary
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Sr Universal Banker
Sandy Spring Bank
Manassas, VA
09.2021 - Current
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Educated customers on online banking and mobile banking applications.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Executed wire transfers, stop payments and account transfers.
- Assisted customers with banking needs and inquiries.
- Received loan and utility payments, sending funds to correct destinations.
- Maintains optimal branch performance in service, quality, accuracy, efficiency, and risk management
- Represents Sandy Spring Bank to the client and community in a professional, courteous manner at all times.
Sales Associate
United Bank
Manassas, VA
05.2020 - 07.2021
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Bank Teller
Woodforest Bank
Manassas, VA
06.2019 - 04.2020
- Serves customers by completing account transactions. Provides
account services to customers by receiving deposits and loan
payments, cashing checks, issuing savings withdrawals, and
recording night and mail deposits. Sells cashier's checks,
traveler's checks, and series e bonds. - Helped customers open and close checking accounts, credit cards,
savings accounts, personal loans, and mortgages. - Answered questions in person or on telephone and refers customers to other bank services as necessary.
- Maintained customer confidence and protects bank operations by keeping information confidential.
- Contributed to team effort by accomplishing related results as needed.
Assistant Store Manager
Auntie Anne's Pretzels
Manassas, VA
08.2017 - 07.2019
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
High School Diploma -
Stonewall Jackson High School
Manassas, VA 09.2015 - 08.2018
Skills
Educating clients
undefinedTimeline
Sr Universal Banker
Sandy Spring Bank
09.2021 - Current
Sales Associate
United Bank
05.2020 - 07.2021
Bank Teller
Woodforest Bank
06.2019 - 04.2020
Assistant Store Manager
Auntie Anne's Pretzels
08.2017 - 07.2019
High School Diploma -
Stonewall Jackson High School
09.2015 - 08.2018
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