Shannon Gantt
Summary
At First Horizon Bank, I excell as a Senior Universal Banker, significantly enhancing customer satisfaction by offering personalized banking solutions and leveraging my expertise in cash handling and customer service excellence. My ability to have a proactive approach and to educate clients on financial products.
Overview
18
18
years of professional experience
Work History
Sr Universal Banker
First Horizon Bank
109 Canton Road Suite 100 Marietta, Ga. 30060
10.2006 - Current
- Assisted branch manager in exceeding sales goals through cross-selling and upselling various financial products.
- Strengthened client relationships with proactive communication and follow-up on account inquiries, issues, or concerns.
- Balanced branch cash vaults daily, maintaining large sums of currency.
- Increased customer satisfaction by providing personalized banking solutions tailored to individual needs.
- Cross-sell on bank products.
- Referred customers to other banking departments for specialized services.
- Educated customers on online banking and mobile banking applications.
- Processed retail banking transactions for personal and commercial customers.
- Processed applications for new accounts.
- Counted, verified and handled bank deposits.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Developed long-lasting relationships with clients, resulting in an expanded customer base and increased referrals.
- Maintained friendly and professional customer interactions.
- Educate clients on our products and services.
- Assist in training new associates.
- Assist clients with loan applications.
Education
High School Diploma -
Campbell High School
3295 Atlanta Road SE. Smyrna, Ga. 3008006-1988
Skills
- Self motivated
- Cash Handling
- Educating clients
- Cash ordering
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Time Management
- Multitasking
- Honest and Dependable
- Reliability
- Customer service excellence
- Organizational Skills
Timeline
Sr Universal Banker
First Horizon Bank
10.2006 - Current
High School Diploma -
Campbell High School