Mabel Martinez Colindres

A dental assisting course that runs ten (10) consecutive weeks, for a total of eighty (80) clock hours of instruction. This will include 40 hours of lecture material delivered through the online platform Canvas, and 40 hours of in-person clinical “hands on” training. Each week each student will complete the assigned online learning module at their convenience prior to the associated clinical session. Technical and instructional support for the online modules will be provided to the students as needed by the administration team.

Online: all online course material will be made fully available to students at the start of the course. Students are expected to review all weekly modules which include videos, reading material, graded assignments, graded quizzes and supplementary resources.

Clinical Sessions: in each clinical session, students will receive hands-on training from Accelerated Academy experienced and qualified instructors in ALL aspects of general dental assisting, including dental specialties and radiography training. Students will complete rotations at a minimum of three “stations.” These stations will vary each session, progressing with the course material. Students will have several opportunities to review and repeat each clinical station which will help students master the practical skills.

Accelerated Academy provides Basic Life Support CPR Instruction, a certification will be needed as a Dental Assistant. Job interview preparation and coaching is available to students and is also included in the cost of tuition. Students who successfully complete the course will receive a certificate of completion- (Completed by Virginia Western Community College)

• Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
• Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Transcribed phone messages and relayed to appropriate personnel.
• Used internal software to process reservations, check-ins and check-outs.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Provide the customer the help they need such as assist customers with any upcoming projects.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Provided customers with necessary information regarding products, services, and company.
• Helping customers select the right products, confirming that all customer needs are met. And also answering phone calls

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.