Mabel Mensah
Bronx,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Assistant Manager/Cashier
De Janeiro
05.2019 - 08.2023
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Created employee schedules to align coverage with forecasted demands.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor of Science - Computer Programming
Lehman College of The City University of New York
The Bronx, NY06.2024
Associate of Science - Computer Programming
Bronx Community College of The City University of New York
The Bronx, NY06.2022
Skills
- Time Tracking
- Financial Accounting
- Employee Management
- Merchandising
- Sales Systems
- Maintaining Clean Work Areas
- Assignment Delegation
- Customer Service
- Team Leadership
- Computer Proficiency
- POS Transactions
- Mathematical Calculation and Reasoning
Timeline
Assistant Manager/Cashier
De Janeiro
05.2019 - 08.2023
Bachelor of Science - Computer Programming
Lehman College of The City University of New York
Associate of Science - Computer Programming
Bronx Community College of The City University of New York
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