Mabinty Conteh
Mishawaka ,IN
Summary
Dynamic manager with proven expertise in team leadership and customer service at Panda Express. Successfully enhanced customer satisfaction through effective dispute resolution and improved safety procedures. Skilled in inventory management and task delegation, fostering a productive work environment while optimizing operations and reducing waste.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Panda Express
09.2019 - 06.2025
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Cashier
Meijer
12.2019 - 06.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enforced company policies and regulations with employees.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Shift Leader
Aeropostale
02.2018 - 09.2019
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
Core 40
Westville
Westville, IN06.2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Task delegation
- Operations management
- Shift scheduling
- Sales management
- Employee onboarding
- Inventory management
Certification
CNA
Timeline
Cashier
Meijer
12.2019 - 06.2022
Manager
Panda Express
09.2019 - 06.2025
Shift Leader
Aeropostale
02.2018 - 09.2019
Core 40
Westville
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