Summary
Overview
Work History
Education
Skills
Languages
Timeline
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McKenanne Clasby

Orem,UT

Summary

Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a passion for learning, and growing.

Overview

6
6
years of professional experience

Work History

BDC Agent

LOW BOOK SALES
09.2023 - Current
  • Handled inbound leads via phone and internet and directed to appropriate contact.
  • Developed strong business relationships to provide service and value beyond customer expectations.
  • Used sales and order management systems and technologies to facilitate exceptional customer service.
  • Identified and solved problems with minimal guidance to minimize disruptions to business.
  • Set up appointments with interested customers according to schedule availability.
  • Educated customers on product and service benefits, explaining features and answering questions.

LDS Missionary

The Church of Jesus Christ of Latter-day Saints
05.2022 - 08.2023
  • Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
  • Assisted with organizing religious activities and services.
  • As a Social Media Leader, Managed content across multiple platforms for widest audience reach.
  • Organized, prioritized and managed multiple projects according to dedicated release schedule.
  • Developed in-depth understanding of digital and mobile marketing practices and media.
  • Produced original, creative content for promotional advertisements and marketing materials.
  • Customized a message to reach and capture target audience interest and drive engagement.
  • Answered constant flow of calls with minimal wait times.

Video Producer

Avalanche Software, Warner Media
11.2021 - 05.2022
  • As an assistant producer on the marketing team, I remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
  • Oversaw creative development and filming of different types of video content specifically for the Sony State of Play trailer for Hogwarts Legacy.
  • I also worked with the other development departments in organizing workflow, solving problems, and ensuring the content was completed by specific due dates.

Quality Assurance Tester

Avalanche Software, Warner Media
05.2021 - 11.2021
  • Identified and evaluated recurring problems in Game Play tests for Hogwarts Legacy, providing detailed documentation of issues for amelioration efforts.
  • Escalated issues discovered during QA testing, facilitating rapid resolution by supplying detailed information on fault parameters and replicability.
  • Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
  • Became exceptionally familiar with the Jira Software for bug tracking, and task exchanging.

Receptionist

Premier Family Medical
01.2020 - 07.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Cashier

Taco Amigo
02.2018 - 05.2020
    • Greeted customers entering store and responded promptly to customer needs.
    • Built relationships with customers to encourage repeat business.
    • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
    • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
    • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.

Education

Secondary School Education - Emergency Medical Technician

Utah Valley University
Orem, UT
05.2021

High school diploma -

Timpanogos High School
Orem, UT
05.2020

Skills

    • Social Media Marketing
    • Jira
    • Microsoft Office
    • Video editing
    • Adobe Premiere
    • Video production
      • Facebook Advertising
      • Computer skills
      • Analytical thinking
      • Organization
      • Team collaboration
      • Adaptability

Languages

Spanish
Professional Working

Timeline

BDC Agent

LOW BOOK SALES
09.2023 - Current

LDS Missionary

The Church of Jesus Christ of Latter-day Saints
05.2022 - 08.2023

Video Producer

Avalanche Software, Warner Media
11.2021 - 05.2022

Quality Assurance Tester

Avalanche Software, Warner Media
05.2021 - 11.2021

Receptionist

Premier Family Medical
01.2020 - 07.2021

Cashier

Taco Amigo
02.2018 - 05.2020

Secondary School Education - Emergency Medical Technician

Utah Valley University

High school diploma -

Timpanogos High School

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McKenanne Clasby