McKenanne Clasby
Orem,UT
Summary
Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a passion for learning, and growing.
Overview
6
6
years of professional experience
Work History
BDC Agent
LOW BOOK SALES
Lindon, UT
09.2023 - Current
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Developed strong business relationships to provide service and value beyond customer expectations.
- Used sales and order management systems and technologies to facilitate exceptional customer service.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Set up appointments with interested customers according to schedule availability.
- Educated customers on product and service benefits, explaining features and answering questions.
LDS Missionary
The Church of Jesus Christ of Latter-day Saints
Kennewick, WA
05.2022 - 08.2023
- Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
- Assisted with organizing religious activities and services.
- As a Social Media Leader, Managed content across multiple platforms for widest audience reach.
- Organized, prioritized and managed multiple projects according to dedicated release schedule.
- Developed in-depth understanding of digital and mobile marketing practices and media.
- Produced original, creative content for promotional advertisements and marketing materials.
- Customized a message to reach and capture target audience interest and drive engagement.
- Answered constant flow of calls with minimal wait times.
Video Producer
Avalanche Software, Warner Media
Salt Lake City, UT
11.2021 - 05.2022
- As an assistant producer on the marketing team, I remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
- Oversaw creative development and filming of different types of video content specifically for the Sony State of Play trailer for Hogwarts Legacy.
- I also worked with the other development departments in organizing workflow, solving problems, and ensuring the content was completed by specific due dates.
Quality Assurance Tester
Avalanche Software, Warner Media
Salt Lake City, UT
05.2021 - 11.2021
- Identified and evaluated recurring problems in Game Play tests for Hogwarts Legacy, providing detailed documentation of issues for amelioration efforts.
- Escalated issues discovered during QA testing, facilitating rapid resolution by supplying detailed information on fault parameters and replicability.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Became exceptionally familiar with the Jira Software for bug tracking, and task exchanging.
Receptionist
Premier Family Medical
American Fork, UT
01.2020 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Cashier
Taco Amigo
Orem, UT
02.2018 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Education
Secondary School Education - Emergency Medical Technician
Utah Valley University
Orem, UT05.2021
High school diploma -
Timpanogos High School
Orem, UT05.2020
Skills
- Social Media Marketing
- Jira
- Microsoft Office
- Video editing
- Adobe Premiere
- Video production
- Facebook Advertising
- Computer skills
- Analytical thinking
- Organization
- Team collaboration
- Adaptability
Languages
Spanish
Professional Working
Timeline
BDC Agent
LOW BOOK SALES
09.2023 - Current
LDS Missionary
The Church of Jesus Christ of Latter-day Saints
05.2022 - 08.2023
Video Producer
Avalanche Software, Warner Media
11.2021 - 05.2022
Quality Assurance Tester
Avalanche Software, Warner Media
05.2021 - 11.2021
Receptionist
Premier Family Medical
01.2020 - 07.2021
Cashier
Taco Amigo
02.2018 - 05.2020
Secondary School Education - Emergency Medical Technician
Utah Valley University
High school diploma -
Timpanogos High School