Mac Pry
Pittsburgh
Summary
Detail-oriented recent graduate with a solid foundation in technical support and analytical roles, emphasizing accuracy and effective communication. Proven ability to deliver exceptional customer service, fostering client loyalty and repeat business. Equipped with a strong understanding of technical systems, consistently leveraging skills to enhance operational efficiency. Committed to continuous learning and professional growth in dynamic environments.
Overview
5
5
years of professional experience
Work History
Service Advisor / Technician
Trek
Pittsburgh, PA, USA
02.2026 - Current
- Executed diagnosis and repair of issues across diverse bicycle models.
- Created documentation for service check-ins, ensuring precise communication among team members.
- Assisted customers in identifying service needs and scheduling appointments.
Intern
Sidekick Media Services
Pittsburgh, PA, USA
09.2025 - 04.2026
- Supported audience engagement by moderating chat interactions during podcast broadcasts.
- Troubleshot and resolved technical issues to ensure seamless livestream performance on diverse social media platforms.
Technical Specialist
Apple
Pittsburgh, PA, USA
01.2024 - 02.2026
- Provided timely support to users by identifying and addressing hardware, software, and account challenges.
- Documented issues comprehensively for future reference in internal database.
Kitchen Manager
Chipotle
Pittsburgh, PA, USA
03.2023 - 08.2023
- Managed opening kitchen operations to uphold health and safety compliance while fostering a positive atmosphere for staff and customers.
- Trained new team members on operational procedures and menu knowledge.
Technical Analyst
University of Pittsburgh
Pittsburgh, PA, USA
11.2021 - 03.2023
- Resolved technical issues for faculty, staff, and students, promoting effective use of technology resources.
- Developed comprehensive internal documentation for future reference within organizational database.
Education
Bachelor of Arts - Film And Media Studies - Production
University of Pittsburgh
Pittsburgh, PA, USA01.2026
Skills
- Adobe Creative Cloud Suite
- Microsoft Office Suite
- Technical analysis
- Attention to detail
- Documentation and communication
- Remote and on-site technical support
Timeline
Service Advisor / Technician
Trek
02.2026 - Current
Intern
Sidekick Media Services
09.2025 - 04.2026
Technical Specialist
Apple
01.2024 - 02.2026
Kitchen Manager
Chipotle
03.2023 - 08.2023
Technical Analyst
University of Pittsburgh
11.2021 - 03.2023
Bachelor of Arts - Film And Media Studies - Production
University of Pittsburgh