Ma C Torres
Aurora,CO
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
Work History
Coustomer service manager
McDonald’s
Aurora , Co
01.2010 - 07.2016
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Customer Service Manager
Del Taco Inc.
Lone Tree, Colorado
01.2005 - 09.2009
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Developed and implemented strategies for providing excellent customer service experience.
- Provided exceptional customer service to ensure customer satisfaction.
Education
West High School
Denver, COSkills
- Customer service
- Team leadership
- Employee training
Languages
Spanish
Professional
Timeline
Coustomer service manager
McDonald’s
01.2010 - 07.2016
Customer Service Manager
Del Taco Inc.
01.2005 - 09.2009
West High School