Macaela Gibbons
Austin,TX
Summary
Community-minded professional with 10+ years of experience in customer engagement, team leadership, relationship building, client services, and public-facing environments. Experienced in connecting with people from diverse backgrounds, coordinating competing priorities, resolving concerns, and supporting inclusive communities. Combines strong interpersonal skills with a B.S. in Advertising, digital communications experience, and involvement with community-focused nonprofit organizations. Seeking opportunities in community outreach, nonprofit programs, advocacy, community engagement, or program coordination.
Overview
13
13
years of professional experience
Work History
Crew Member
Trader Joe's
05.2019 - Current
- Build positive relationships with customers from diverse backgrounds and contribute to an inclusive, community-oriented environment.
- Provide individualized assistance by listening to customer needs, answering questions, and identifying appropriate solutions.
- Communicate effectively with a wide range of individuals while adapting to different needs, personalities, and situations.
- Resolve concerns with empathy, professionalism, and a solutions-focused approach.
- Collaborate with team members on daily initiatives while balancing multiple responsibilities in a high-volume setting.
- Support a welcoming environment through consistent customer engagement and relationship building.
- Assist team members by sharing knowledge, answering questions, and supporting collaborative workflows.
- Adapt quickly to changing priorities while maintaining dependable service.
Home Department Supervisor
Anthropologie
01.2018 - 01.2019
- Led and supported employees while creating an engaging and customer-focused department environment.
- Coordinated daily employee responsibilities, staffing priorities, and department needs.
- Built positive relationships with customers and employees through clear and respectful communication.
- Addressed concerns and resolved challenges using empathy and practical problem solving.
- Reviewed sales trends and performance information to support department planning.
- Supported team development through coaching and day-to-day guidance.
Salesperson
Nordstrom
01.2014 - 01.2017
- Developed lasting relationships with clients through personalized communication and individualized support.
- Engaged with people from varied backgrounds and identified solutions based on individual needs.
- Maintained an active client base and encouraged long-term relationships through responsive service.
- Worked toward department goals while contributing to a collaborative team environment.
- Used strong interpersonal and communication skills to build trust and customer loyalty.
Client Services Intern
Criterion.B
01.2014 - 01.2014
- Supported client communications and assisted with digital and community-facing content.
- Helped maintain social media platforms and consistent organizational messaging.
- Assisted with website and blog content development and editing.
- Organized client information and project materials.
- Collaborated with team members on marketing and communications initiatives.
Education
Bachelor of Science - Advertising, Psychology
Texas State University
San Marcos, TX01-2013
Skills
- Community outreach and engagement
- Customer service
- Time management
- Advocacy
- Verbal and written communication
- Conflict resolution
- Microsoft Office
- Teamwork and collaboration
- Multitasking and organization
Community Involvement
- Not My Son, Volunteer, 2020-2021, Supported community-focused programming and outreach initiatives.
- Black Royal Family, Volunteer, 2020-2021, Participated in community engagement and support initiatives.
- North Texas Food Bank, Volunteer, 2020-2021, Supported programs serving individuals and families experiencing food insecurity.
- Dallas Area Habitat for Humanity, Volunteer, 2015, Participated in community service initiatives supporting housing needs.
Timeline
Crew Member
Trader Joe's
05.2019 - Current
Home Department Supervisor
Anthropologie
01.2018 - 01.2019
Salesperson
Nordstrom
01.2014 - 01.2017
Client Services Intern
Criterion.B
01.2014 - 01.2014
Bachelor of Science - Advertising, Psychology
Texas State University