Macaela White
Joshua,TX
Summary
Committed to delivering exceptional service and unmatched support. Dedicated to ensuring customer satisfaction. Possessing a deep understanding of customer service best practices, I have the proficiency to explore diverse solutions and effectively address customer needs.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
CVS Healthcare
01.2024 - Current
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and backed up other customer service managers.
Customer Service Representative
Dialog Direct, Qualfon
11.2020 - 08.2023
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
Data Entry Clerk
OTA Compression LLC
07.2017 - 03.2020
- Maintains database by entering new and updated customer and account information
- Prepares source data for computer entry by compiling and sorting information
- Purges files to eliminate duplication of data
- Combines data from both systems when account information is incomplete
Education
Cosmetology
Ogle School
TX02.2025
High school diploma - undefined
Crossroads Alternative High School
Burleson, TX05.2013
Skills
- Data Entry
- Customer Service
- Administrative Experience
- Phone Etiquette
- Computer Skills
- Microsoft Office
Timeline
Customer Service Representative
CVS Healthcare
01.2024 - Current
Customer Service Representative
Dialog Direct, Qualfon
11.2020 - 08.2023
Data Entry Clerk
OTA Compression LLC
07.2017 - 03.2020
High school diploma - undefined
Crossroads Alternative High School
Cosmetology
Ogle School
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