- Gym Workouts
- Health and Fitness
- Outdoor Recreation
- Music
- Strategy Games
Macallister Drury
Prior Lake,MN
Summary
Accomplished Customer Service Manager and Fine Dining Server with a proven track record at Mystic Lake Casino, enhancing dining experiences and resolving customer complaints to boost satisfaction. Skilled in adaptive learning and staff training, adept at upselling, and significantly increasing sales. Demonstrates exceptional attention to detail and decision-making abilities.
Overview
7
7
years of professional experience
Work History
Fine Dining Server
Mystic Lake Casino
03.2020 - Current
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Managed sections for smooth flow of guests and orders.
- Took and submitted orders that accommodated customer preferences and dietary requirements.
- Suggested wine pairings to go with specific menu items.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
Customer Service Manager
Cub Foods
06.2018 - 02.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
No Degree - Business Administration
North Dakota State University
Fargo, NDHigh School Diploma -
Prior Lake High School
Prior Lake, MN06-2020
Skills
- Exceptional customer service
- Adaptive learning
- Staff training
- Detail-oriented
- Decision-making
- Cash handling
- Attentive
- Diligent
Interests
Timeline
Fine Dining Server
Mystic Lake Casino
03.2020 - Current
Customer Service Manager
Cub Foods
06.2018 - 02.2020
No Degree - Business Administration
North Dakota State University
High School Diploma -
Prior Lake High School
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