Macaria Hernandez
Escondido,CA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
20
20
years of professional experience
2000
2000
years of post-secondary education
Work History
Medical Assistant
Truecare Health Services
San Marcos, California
09.2007 - 08.2022
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Provided assistance to medical staff in performing minor surgical procedures.
- Registered new patients into practice management software program accurately entering demographic information.
- Collected samples from patients for laboratory testing purposes.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Administered injections, medications and treatments as directed by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
CNA
Redwood town court
Escondido, California
04.2005 - 07.2010
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Provided emotional support to family members during difficult times.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Educated patients on self-care techniques that would help them maintain their independence.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Documented patient care services by charting in designated areas.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
Waitress Trainee
Redwood town court
Escondido, California
04.2002 - 07.2006
- Verified that all dishes served met quality expectations.
- Assisted with food preparation tasks as requested by the head chef.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Maintained knowledge of restaurant policies regarding guest services and satisfaction.
- Followed safety protocols when handling hot plates or sharp objects.
- Informed customers of daily specials and menu changes.
Education
Orange Glen High School
Escondido, CASkills
- Patient care
- Electronic health records
- Laboratory specimen collection
- Vital signs assessment
- Customer service
- HIPAA compliance
- Patient education
- Insurance verification
Languages
Spanish
Native/ Bilingual
Timeline
Medical Assistant
Truecare Health Services
09.2007 - 08.2022
CNA
Redwood town court
04.2005 - 07.2010
Waitress Trainee
Redwood town court
04.2002 - 07.2006
Orange Glen High School