Macaria Rivera
Summary
Seasoned professional with 20+ years in customer service and management, specializing in staff training, effective communication, and problem-solving. Demonstrated ability to enhance customer satisfaction and streamline operations through strategic initiatives.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Floyd's Barbershop
San Diego
12.2018 - Current
- Trained new staff on service protocols and customer engagement techniques, enhancing overall service quality.
- Resolved customer inquiries and service-related issues promptly, ensuring high levels of customer satisfaction.
- Streamlined daily operations and employee scheduling at busy barbershop, improving workflow and service delivery.
- Managed inventory levels and ordered supplies, ensuring consistent availability of products.
Homemaker
Self-employeed
San Diego
01.2016 - 12.2018
- Coordinated daily activities and provided educational support for children to foster development and learning
- Executed household tasks to maintain a functional and organized home environment
- Managed my own craft business, creating items and selling them online.
Salesperson
Courtesy Chevrolet
San Diego
08.2013 - 12.2015
- Engaged customers and assessed needs to tailor product recommendations.
- Negotiated deals while addressing complaints and objections to ensure customer satisfaction.
- Assisted customers in selecting merchandise and completing purchases to enhance shopping experience.
- Handled customer inquiries via phone, email, and in-person to ensure timely resolution.
- Participated in ongoing training sessions to improve product knowledge and sales techniques.
Salesperson
Stevinson Toyota
Aurora
07.2011 - 07.2013
- Handled customer inquiries through phone, email, and in-person communication to enhance service experience.
- Addressed customer complaints promptly and efficiently to ensure continued satisfaction.
- Developed key customer relationships to drive sales growth.
- Managed customer inquiries through phone, email, and in-person communication.
- Engaged in ongoing training sessions to strengthen product knowledge and sales techniques.
Salesperson
Longmont Ford
Longmont
03.2008 - 06.2011
- Cultivated key customer relationships, resulting in a notable increase in sales.
- Designed customized sales techniques to effectively sell and upsell services, improving customer engagement.
- Assisted customers in selecting vehicles tailored to specific needs.
- Conducted regular client follow-ups, enhancing customer satisfaction and loyalty.
- Managed customer inquiries via phone, email, and in-person communication to enhance service delivery.
Education
Cosmetology License - Cosmotology
Regency Beauty School
Denver, CO06-2013
High School Diploma -
Skyline High School
Longmont, CO05-2003
Skills
- Sales strategy
- Inventory management
- Customer engagement
- Relationship management
- Staff training
- Complaint resolution
- Negotiation
- Time management
- Problem solving
- Adaptability
- Conflict resolution
- Effective communication
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Assistant Manager
Floyd's Barbershop
12.2018 - Current
Homemaker
Self-employeed
01.2016 - 12.2018
Salesperson
Courtesy Chevrolet
08.2013 - 12.2015
Salesperson
Stevinson Toyota
07.2011 - 07.2013
Salesperson
Longmont Ford
03.2008 - 06.2011
Cosmetology License - Cosmotology
Regency Beauty School
High School Diploma -
Skyline High School