Macario Nunez
Pasadena,TX
Summary
Versatile and experienced Sales Representative and Plumber with over 15 years in plumbing services and 8+ years in outside sales. Proven expertise in diagnosing plumbing issues, conducting inspections, and recommending necessary repairs. Strong background in customer service, sales, and home foundation and plumbing evaluations. Adept at communicating complex issues clearly to clients and providing solutions that balance quality and cost-effectiveness. Consistently exceeds sales goals while ensuring customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Outside Sales Representative
Dura Pier Foundation Repair
09.2024 - Current
- Utilizes effective sales techniques and strategies to provide tailored plumbing and foundation solutions to homeowners.
- Demonstrates technical knowledge of plumbing and foundation systems to assess client needs and recommend appropriate services.
- Manages customer relationships by building rapport and trust through effective communication and presentation skills.
- Employs problem-solving and negotiation abilities to address client concerns and secure project approvals.
- Maintains a strong understanding of building codes and regulations to ensure compliance and provide accurate information to clients.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
Service & Sales Technician
Benjamin Franklin Plumbing
11.2023 - 07.2024
- Performed service calls for plumbing repairs, maintenance, and installations.
- Sold and recommended plumbing solutions to homeowners, increasing company revenue.
- Diagnosed and repaired leaks, clogs, water heater issues, and other plumbing concerns.
- Provided detailed explanations to clients, ensuring they understood their options.
- Enhanced customer satisfaction with timely troubleshooting and resolution of product-related issues.
- Streamlined sales processes for increased efficiency, resulting in higher close rates.
Plumbing Sales / Service
ARS/Rescue Rooter
02.2017 - 10.2023
- Installing, maintaining and repairing plumbing systems and fixtures
- Fitting and repairing various household appliances
- Cutting, welding and assembling pipes, tubes, fittings, and fixtures
- Inspecting and testing plumbing systems for safety, functionality, and code compliance
- Handling customer queries and responding to call outs
- Troubleshooting and resolving problems
- Preparing cost estimates
- Accomplished in re-piping sales making over $500k last year alone with sales plaque
- Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
- Prepared budgets and estimated costs for potential work on piping systems.
Plumber
Sam the Plumber, LLC
08.2014 - 02.2017
- Cut, assemble and install pipes and tubes with attention to existing infrastructure (e.g
- Electrical wiring)
- Install and maintain water supply systems
- Locate and repair issues with water supply lines and leaks
- Repair or replace broken drainage lines, clogged drains, faucets etc
- Repair domestic appliances and fixtures etc
- Install and maintain gas and liquid heating systems
- Install waste disposal and sanitary systems with well-functioning DWV systems
Plumber
JAMES PLUMBING HEATING OIL CO INC
03.2005 - 07.2014
- Diagnose plumbing problems and perform repairs
- Install, assemble, maintain, and repair pipes and plumbing fixtures
- Locate and repair water line leaks and remove clogs
- Install and/or repair household appliances like dishwashers, water heaters, toilets, sinks, etc
- Test plumbing and other installed fixtures to ensure proper function
- Follow state laws and regulations and adhere to local building codes
Education
High school diploma -
Skills
- Outside Sales & Customer Relations
- Plumbing Inspections & Repairs
- Home Foundation & Pipe Integrity Evaluations
- Technical Troubleshooting
- Excellent Communication & Negotiation
- Strong Knowledge of Plumbing Codes & Regulations
Certification
- Journeyman License
- Gas Fitters License
- Plumbing License
- Journeyman Plumber
Timeline
Outside Sales Representative
Dura Pier Foundation Repair
09.2024 - Current
Service & Sales Technician
Benjamin Franklin Plumbing
11.2023 - 07.2024
Plumbing Sales / Service
ARS/Rescue Rooter
02.2017 - 10.2023
Plumber
Sam the Plumber, LLC
08.2014 - 02.2017
Plumber
JAMES PLUMBING HEATING OIL CO INC
03.2005 - 07.2014
- Journeyman License
- Gas Fitters License
- Plumbing License
- Journeyman Plumber
High school diploma -
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