Summary
Overview
Work History
Education
Skills
Timeline
Generic

MaCarrie Everson

West Point,MS

Summary

Committed to achieving customer satisfaction and repeat business. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

TTEC
WFH
01.2021 - 09.2025
  • Adapted quickly to changing situations, demonstrating flexibility in a fast-paced environment.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Inbound Contact Representative

Concentrix
WFH
01.2018 - 01.2021
  • Assisted customers by answering inquiries and providing product information.
  • Processed customer orders accurately using company software systems.
  • Resolved customer complaints effectively, ensuring satisfaction and loyalty.
  • Collaborated with team members to improve service delivery and efficiency.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.

Education

High School Diploma - General Studies

West Point High School
West Point, MS
05.2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Call center experience
  • Computer proficiency
  • Relationship building
  • Conflict resolution
  • Microsoft Excel
  • Follow-up skills
  • Call management
  • Team development

Timeline

Customer Service Representative

TTEC
01.2021 - 09.2025

Inbound Contact Representative

Concentrix
01.2018 - 01.2021

High School Diploma - General Studies

West Point High School