Summary
Overview
Work History
Education
Skills
Languages Activities
Timeline

MACAYLA COOKE

Wawa
Port Saint Lucie,FL
3
Languages
1
year of professional experience

High-energy customer service representative with a track record of resolving complaints and improving customer satisfaction. Strong teamwork skills and a calm demeanor contribute to positive customer experiences and repeat business.

Work History

Customer Service Representative

1 Year 4 Months
Wawa | 07.2025 - Current
  • Assisted customers with inquiries, providing accurate product information to enhance customer satisfaction.
  • Answered customer inquiries, delivering precise information about products and services to support informed decisions.
  • Resolved customer complaints efficiently, improving customer satisfaction and fostering loyalty.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Built strong relationships with customers through personalized assistance, contributing to repeat business.
  • Collaborated with team members to enhance customer service experience.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Processed cash transactions accurately at the register. accurately at the register.
  • Handled cash transactions accurately at the register.

Education

High School Diploma

Fort Pierce WestWood | Ft. Pierce, FL | 05-2025

Skills

Customer service
Proficient in Microsoft Word and Excel
Recordkeeping strengths
Minute taking
Support coordination
Dispute resolution
Problem resolution
Strong teamwork
Extensive computer skills
Multitasking and organization
Quality control
Calm demeanor
Professional demeanor
High-energy attitude
Critical thinking

Languages Activities

English
Full Professional
Experience in babysitting

Timeline

Customer Service Representative

Wawa
07.2025 - CurrentRead More

Fort Pierce WestWood

High School Diploma
Read More
MACAYLA COOKE