Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Macayla Douglas

Charlotte,NC

Summary

Proven Sales Representative at Hope Beauty Supply, adept in customer relationship building and interpersonal communication, significantly expanded the customer base and increased sales revenue through strategic upselling. Skilled in balancing high-volume orders with exceptional service quality, demonstrating a results-driven approach with a focus on achieving and surpassing sales targets. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

2
years of professional experience

Work History

Hope Beauty Supply

Sales Representative
02.2023 - 12.2023

Job overview

  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Cracker Barrel

Hostess
08.2022 - 12.2022

Job overview

  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Culver's Restaurant

Crew Member
08.2021 - 01.2022

Job overview

  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Julius S. Chambers High School
Charlotte, NC

High School Diploma
02.2024

University Overview

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills

Timeline

Sales Representative
Hope Beauty Supply
02.2023 - 12.2023
Hostess
Cracker Barrel
08.2022 - 12.2022
Crew Member
Culver's Restaurant
08.2021 - 01.2022
Julius S. Chambers High School
High School Diploma
Macayla Douglas