MaCayla Gabriel
Tyler,TX
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes. Flexible hard worker ready to learn and contribute to team success.
Overview
6
6
years of professional experience
Work History
Service Manager
Farmers Insurance Agency
Lindale, TX
02.2023 - 10.2025
- Revised policies in response to changing customer needs.
- Notified customers regarding upcoming policy rate changes.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Utilized technology to streamline service operations and improve customer experience.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed customer billing statements for accuracy prior to release.
CSR
Cozad Insurance Group
Lindale , TX
08.2021 - 09.2023
- Managed client support queries promptly.
- Managed call distribution by ensuring clients reached their intended account managers.
- Performed account maintenance activities such as updating client information in databases.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Analyzed call trends to identify areas of improvement for customer service processes.
Bartender
Mineola Country Club
Mineola , TX
09.2021 - 09.2023
- Made friendly conversation with customers to provide enjoyable bar experience.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Greeted customers and provided excellent customer service.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Greeted frequent visitors by name and explained new promotions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Accounting Manager
Take Point Construction
Odessa , TX
02.2020 - 07.2021
- Managed invoicing process quickly and efficiently.
- Coordinated with departments to resolve discrepancies.
- Ensured timely and accurate payroll distribution.
- Completed new hire documentation promptly.
- Handled bookkeeping responsibilities through QuickBooks.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Education
High School Diploma -
Van High School
Van 05-2014
Skills
- Productivity monitoring
- Customer satisfaction measurement
- Policy and procedure enforcement
- Problem-solving
- Supply ordering
- Multitasking and organization
- Time management
- Customer service management
- Team leadership
- Deadline driven
- Positive attitude
- Crew leadership
- Reliable and responsible
Timeline
Service Manager
Farmers Insurance Agency
02.2023 - 10.2025
Bartender
Mineola Country Club
09.2021 - 09.2023
CSR
Cozad Insurance Group
08.2021 - 09.2023
Accounting Manager
Take Point Construction
02.2020 - 07.2021
High School Diploma -
Van High School
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