MACAYLA MILLER
Sapulpa,OK
Summary
Results-driven administrative and customer relations professional with over 10 years of experience supporting business operations, managing customer accounts, coordinating logistics, and overseeing office administration. Proven ability to build strong client relationships, streamline processes, and support cross-functional teams in fast-paced environments. Recognized for exceptional organization, communication, and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Fleet Account Representative
MHC Kenworth
Tulsa
09.2025 - Current
- Facilitated communication for assigned fleet accounts to provide exceptional customer service and build lasting relationships.
- Assisted sales, parts, service, and warranty departments in addressing customer issues promptly.
- Tracked account performance and recognized chances to enhance customer satisfaction and service quality.
- Scheduled regular check-ins with clients and internal teams.
- Aided in ordering parts and monitoring order status.
- Oversaw fleet monitoring and coordination of down units across multiple Kenworth dealerships.
Branch Office Specialist
MHC Kenworth
Tulsa, OK
02.2021 - 09.2025
- Managed daily branch office operations while serving as the first point of contact for customers, vendors, and employees.
- Processed accounts payable transactions efficiently. Assisted with expense coding for accurate financial tracking. Supported vendor setup and invoice reconciliation processes.
- Prepared daily deposits, maintained financial records, and supported branch accounting functions.
- Coordinated travel arrangements, customer events, and
- Streamlined expense reporting processes for Executive Vice President and General Manager.
- Oversaw office supply inventory management and vendor relationship development.
- Provided notary services.
- Assisted with title processing tasks.
- Supported multiple departments including Truck Sales, Parts, Service, and Body Shop operations.
Administrative Coordinator
National Bus Sales Inc.
Tulsa, OK
04.2020 - 02.2021
- Managed transportation scheduling and logistics while ensuring compliance with DOT regulations.
- Processed accounts payable and receivable transactions, reconciliations, and customer payments.
- Coordinated vehicle deliveries and maintained communication between customers, drivers, and management teams.
- Reconciled all company accounts, including credit cards and employee expenses.
- Received and processed title documents to submit all legal transfer work to DMV.
Staffing Supervisor
Express Employment Professionals
Sand Springs, OK
05.2014 - 04.2020
- Managed full-cycle recruiting, onboarding, employee relations, and customer service operations.
- Interviewed, screened, and placed candidates across multiple industries and skill levels.
- Built and maintained relationships with clients to meet staffing objectives and workforce demands.
- Assisted with payroll processing, compliance requirements, and performance management.
- Organized office operations and supported daily administrative functions.
Education
Charles Page High School
Sand Springs, OKSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Problem-solving
- Multitasking Abilities
- Dependable and responsible
Timeline
Fleet Account Representative
MHC Kenworth
09.2025 - Current
Branch Office Specialist
MHC Kenworth
02.2021 - 09.2025
Administrative Coordinator
National Bus Sales Inc.
04.2020 - 02.2021
Staffing Supervisor
Express Employment Professionals
05.2014 - 04.2020
Charles Page High School