Summary
Overview
Work History
Education
Skills
Timeline
Generic

Macayla Williams

Clinton Township,MI

Summary

Dynamic and results-driven professional with a strong background in customer service and team leadership at Tim Hortons. Proven ability to enhance team productivity and improve customer satisfaction through effective problem-solving and relationship building. Skilled in operations management and adaptable to fast-paced environments, consistently fostering a positive work atmosphere.

Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.

Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.

Overview

9
9
years of professional experience

Work History

Team Member

Taco Bell
02.2025 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Supervisor

Tim Hortons
08.2016 - 07.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Server

Texas Roadhouse
04.2021 - 09.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

High School Diploma -

St. Clair Shores Adult Education
Saint Clair Shores, MI
06-2025

Skills

  • Flexible schedule
  • Customer service
  • Cleaning
  • Teamwork and collaboration
  • Positive attitude
  • Cash handling
  • Workplace safety
  • Adaptability and flexibility
  • Team building
  • Relationship building
  • Kitchen cook lines
  • Cleaning techniques
  • Order taking
  • Strong teamwork
  • Team leadership
  • Time management
  • Decision-making
  • Problem-solving
  • MS office
  • Operations management

Timeline

Team Member

Taco Bell
02.2025 - Current

Server

Texas Roadhouse
04.2021 - 09.2021

Supervisor

Tim Hortons
08.2016 - 07.2022

High School Diploma -

St. Clair Shores Adult Education

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