Macenzie McAbee
Livermore,CA
Summary
Dynamic and innovative professional with a proven track record at Limitless Escape Games, excelling in puzzle design and customer service expertise. Demonstrated ability to enhance customer engagement and resolve complaints efficiently, showcasing effective problem resolution and team collaboration skills. Trained new hires, contributing to a culture of dedication and reliability. Competent in working hard and thinking ahead when managing the needs of players. Well-versed in planning, preparing, and dismantling games. Effective at processing payments, maintaining security, and updating logs.
Overview
5
5
years of professional experience
Work History
GameMaster
Limitless Escape Games
08.2022 - Current
- Provided exceptional service, ensuring a smooth checkout experience.
- Enhanced customer engagement consistently.
- Executed daily operations, including opening and closing tasks.
- Coordinated thrilling escape room experiences.
- Resolved customer complaints regarding gameplay, or account issues, promptly.
- Assisted in the development of new game content and concepts.
- Developed training materials and procedures, or trained users in properly using hardware or software.
- Trained and coached new hires and junior developers and shared insight into ways to meet tight deadlines and improve overall efficiency.
- Educated guests on company, game, and safety rules.
associate
Zumiez
11.2021 - 01.2023
- Collaborate with customers to address needs.
- Maintained a balanced cash register throughout shifts.
- Ensured the timely completion of open and closed tasks.
- Provided customer service support for inquiries, complaints, and returns.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Answered store and merchandise questions and led customers to wanted items.
- Handled incoming calls from customers regarding orders or other inquiries.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- Bagged or packaged purchases and wrapped gifts.
crew
Chipotle
07.2021 - 01.2022
- Maintained efficiency in line duties, focusing on customer meal preparation.
- Assisted management team with inventory counts of food products and beverage supplies.
- Maintained an organized work area to ensure efficient operations.
- Interacted pleasantly with guests to deliver quality customer service.
- Organized and restocked supplies to support operations and team productivity.
cashier
The Wingyard
01.2020 - 09.2020
- Handled customer transactions accurately.
- Prepared various dishes and ensured stock was restocked regularly.
- Delivered assistance to customers on demand.
- Operated cash register or POS system to receive cash, check, and credit card payments.
- Executed end-of-day closing procedures accurately and efficiently.
- Conducted training sessions for new employees.
Education
High School Diploma -
Tracy High School
Tracy05.2022
Some College (No Degree) -
Modesto Junior College
ModestoSkills
- Team Collaboration Skills
- Dedicated Work Ethic
- Reliable Team Member
- Innovative Thinking
- Effective Problem Resolution
- Puzzle design
- Customer service expertise
Languages
English
Native/ Bilingual
Sign Language
Limited
Timeline
GameMaster
Limitless Escape Games
08.2022 - Current
associate
Zumiez
11.2021 - 01.2023
crew
Chipotle
07.2021 - 01.2022
cashier
The Wingyard
01.2020 - 09.2020
High School Diploma -
Tracy High School
Some College (No Degree) -
Modesto Junior College
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