Macey Boundy
Florissant,MO
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Wayne Dalton
Bridgeton, Missouri
08.2025 - Current
- Answered customer calls about Wayne Dalton doors, parts, and service requests.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved billing questions and corrected order details with internal departments.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Scheduled deliveries, installations, and service appointments with customers and teams.
- Tracked shipment status and communicated updates to customers and dealers.
- Coordinated with warehouse and sales teams to support order fulfillment.
- Entered orders and updated account records in company tracking systems.
- Reviewed product specifications to guide customers on replacement parts and accessories.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Care Coordinator
Centene
St. Louis
08.2022 - 08.2025
- Care Planning: Developed, implemented, and monitored individualized care plans based on client needs, goals, and eligibility.
- Client Advocacy: Acted as a liaison between members, healthcare providers, and community resources to ensure continuity of care and support.
- Resource Navigation: Connected members with housing, mental health support, food assistance, transportation, and Medicaid benefits.
- Interdisciplinary Collaboration: Worked closely with medical providers, community workers, case managers, and other stakeholders to deliver coordinated, client-centered care.
- Delivered services with sensitivity to diverse cultural, socioeconomic, and linguistic backgrounds to enhance client engagement and trust.
- Adapted to new responsibilities and policy changes, ensuring responsiveness to client needs and maintaining service continuity.
- Documentation & Reporting: Maintained accurate and timely records, case notes, and reports in compliance with regulatory and organizational standards.
- Ensured client privacy and confidentiality by strictly adhering to HIPAA and relevant laws.
- Training & Mentorship: Trained and supported new team members to ensure understanding of workflows, client interaction standards, and documentation procedures.
Supervisor
Levi Strauss & Co.
Chesterfield
12.2016 - 08.2022
- Led team of sales associates, coaching and motivating them to achieve daily and monthly performance goals.
- Performance Coaching: Delivered regular feedback, coached underperforming employees, and celebrated achievements to support individual growth and accountability.
- Conflict Resolution: Addressed interpersonal issues among staff with professionalism, promoting fair outcomes and team cohesion.
- Effective Communication: Maintained clear and respectful communication with staff, management, and customers, even in high-pressure situations.
- Compliance Awareness: Ensured adherence to company policies and procedures, with a focus on fairness and accountability.
- Collaborated with store leadership to ensure team performance aligned with company goals and HR best practices.
- Resolved escalated issues and made staffing or operational decisions in real-time, supporting a productive work environment.
Education
Interdisciplinary Studies, Public Health, Healthcare Management, Criminal Justice
Lindenwood University
St. Charles11-2026
Skills
- Client Advocacy & Support, Product Knowledge
- Client Advocacy & Support
- Needs-Based Assessment
- Order Management Systems
- Cross-Department Coordination
- Customer Resource Guidance
- Strong Written and Verbal Communication
- Problem Solving and Critical Thinking
- HIPAA Compliance & Confidentiality
- Adaptability to Change
- Conflict Resolution
- Time Management & Organization
Languages
English
Organizations
- Sigma Sigma Sigma Sorority
- Philanthropy & Community Engagement: Actively contributed to service projects (e.g., supporting March of Dimes), showing a commitment to social responsibility and community well-being.
- Networking & Communication: Built strong interpersonal skills through collaboration, networking, and public speaking within the chapter and at campus events.
- Values-Driven Involvement: Demonstrated integrity, respect, and personal growth in alignment with Tri Sigma's valuestraits that align well with HR professionalism and ethics.
- Leadership & Initiative: Participated in chapter activities and potentially held leadership roles, demonstrating accountability and the ability to guide peers.
Timeline
Customer Service Representative
Wayne Dalton
08.2025 - Current
Care Coordinator
Centene
08.2022 - 08.2025
Supervisor
Levi Strauss & Co.
12.2016 - 08.2022
Interdisciplinary Studies, Public Health, Healthcare Management, Criminal Justice
Lindenwood University