Ryland Howser
Sacramento,CA
Summary
Dynamic professional with extensive experience in team leadership and customer service. Skilled in inventory management and HIPAA compliance, consistently driving operational efficiency and fostering strong team dynamics to achieve organizational goals. Results-driven in retail management with a knack for boosting productivity and streamlining tasks. Possess strong capabilities in team leadership, inventory management, and customer service enhancement. Excel at communication, problem-solving, and adaptability, ensuring effective team coordination and exceptional shopping experiences for customers. Highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
VCA Animal Medical Center
Sacramento, California
05.2026 - Current
- Answer and manage a high volume of incoming phone calls, providing exceptional customer service to clients.
- Triage calls and accurately relay important medical and appointment-related information between veterinarians, veterinary staff, and clients.
- Greet clients and patients, efficiently managing the check-in and check-out process.
- Process payments for veterinary services and maintain accurate financial records.
- Schedule, confirm, and coordinate appointments to optimize daily clinic operations.
- Maintain and update patient medical records, ensuring veterinarians and veterinary assistants have accurate information prior to appointments.
- Create, process, and track online orders for prescription medications, food, and other products for client home delivery.
- Coordinate communication between clients and medical staff to ensure timely follow-up on treatment plans, prescriptions, and test results.
- Maintain accurate client records while ensuring confidentiality and compliance with clinic policies.
- Provide administrative support to veterinarians and veterinary staff to ensure efficient daily operations.
Shift Manager
Curaleaf
Sun Valley, Nevada
04.2023 - 10.2025
- Promoted to shift manager, overseeing daily operations and managing staff to enhance team performance.
- Achieved status as one of store's top sellers within first 90 days through product mastery and cash handling proficiency.
- Ensured compliance with Nevada state law and CCB standards as lead inventory supervisor.
- Coordinated product deliveries while managing stock levels for optimal sales performance.
- Tracked test results to maintain quality assurance and compliance standards.
- Conducted store audits for both team members and management to enhance operational efficiency.
Teaching Assistant (SPED)
Washoe County School District
Reno, Nevada
10.2016 - 11.2023
- Assisted in lesson planning, behavior management, and individualized education plans.
- Supported students with diverse learning challenges in structured classroom settings.
- Maintained detailed progress records and collaborated with teachers and parents to support student development.
- Provided additional support for students transitioning to general education classes.
- Organized yearly special education field day and Special Olympics events, fostering community engagement and student participation.
- Coordinated yearly spirit weeks and family event nights, enhancing student involvement and school spirit.
- Worked with staff members on various initiatives to enhance school community engagement.
Delivery Driver
Sierra Family Pharmacies
Reno, Nevada
04.2020 - 06.2021
- Delivered medications promptly and safely to customers.
- Adhered to safety regulations while transporting pharmaceuticals, minimizing risk during deliveries.
- Adhered to speed limits and traffic regulations while delivering goods.
- Ensured strict compliance with HIPAA regulations, protecting patient confidentiality during every interaction.
- Cultivated customer relationships through attentive and friendly service, enhancing customer satisfaction.
Caregiver, Special Needs
Disability Resources
Reno, NV
06.2016 - 04.2020
- Facilitated daily living activities and personal care routines, enhancing quality of life for individuals in need.
- Provided emotional support and companionship, fostering improved overall well-being for clients.
- Maintained clean, safe, organized environments, ensuring comfort and security for all clients in care.
- Adhered to HIPAA regulations while managing confidential client information.
Education
Some College (No Degree) - Elementary Education
Truckee Meadows Community College
Reno, NVSkills
- Inventory management
- Operational efficiency
- Cash handling
- Team leadership
- Safety compliance
- Customer service focus
- Effective communication
- Communication skills
- Product knowledge
- HIPAA compliance
- Compassionate client care
- Patient advocacy
- Education planning
- Behavior management
- Classroom support
- Activity assistance
Affiliations
- Assistant Director, Music With Confidence - Reno, NV (2022 - Present)
Timeline
Customer Service Representative
VCA Animal Medical Center
05.2026 - Current
Shift Manager
Curaleaf
04.2023 - 10.2025
Delivery Driver
Sierra Family Pharmacies
04.2020 - 06.2021
Teaching Assistant (SPED)
Washoe County School District
10.2016 - 11.2023
Caregiver, Special Needs
Disability Resources
06.2016 - 04.2020
Some College (No Degree) - Elementary Education
Truckee Meadows Community College